Knowledge management lifecycle in Islamic bank: the case of syariah banks in Indonesia

Abstract

Conventional banks have successfully implemented knowledge management strategy using various models to support their business performance. Meanwhile, limited study has been proposed regarding how Islamic banks manage different knowledge to support their business process. By using knowledge management lifecycle theory, we studied knowledge management process within two cases Islamic banks in Indonesia. We collected data through observation, written material, and in-depth interviews with key informants from both banks. The findings show that knowledge management lifecycle within Islamic banks did not necessarily follow the theoretical model built by previous studies conducted in conventional banking organisations because Islamic banks have unique characteristics. Islamic banks have to integrate the knowledge into Islamic values and norms before it is stored, shared, used, and improved as showed in the theoretical model. This study sheds light and provides new insight on knowledge management lifecycle within Islamic banks for both academic and practitioners.