{"title":"Improving Access to Free Online Legal Information Through Universal Design: User Personas, User Journeys, a Proposal, and a Prototype","authors":"Connie K. N. Chang","doi":"10.1080/0270319X.2021.2003686","DOIUrl":null,"url":null,"abstract":"Abstract This article uses the design thinking methods of user personas and user journeys to consider how to improve the user experience of searching for free legal information online. A universal design for free legal information websites would accommodate people with varying levels of online search skills and familiarity with the law, thus enhancing access to justice. To realize a vision of robust and user-friendly access to free online legal information, this article presents a prototype for a network of official legal information websites with the same look, layout, and functionality—all designed to be useful, inclusive, and simple to use.","PeriodicalId":39856,"journal":{"name":"Legal Reference Services Quarterly","volume":"40 1","pages":"199 - 281"},"PeriodicalIF":0.0000,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Legal Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/0270319X.2021.2003686","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 6
Abstract
Abstract This article uses the design thinking methods of user personas and user journeys to consider how to improve the user experience of searching for free legal information online. A universal design for free legal information websites would accommodate people with varying levels of online search skills and familiarity with the law, thus enhancing access to justice. To realize a vision of robust and user-friendly access to free online legal information, this article presents a prototype for a network of official legal information websites with the same look, layout, and functionality—all designed to be useful, inclusive, and simple to use.
期刊介绍：
An important forum for daily problems and issues, Legal Reference Services Quarterly will assist you in your day-to-day work as it has been helping other law librarians and members of the legal profession for over a decade. You will find articles that are serious, humorous, critical, or simply helpful to the working librarian. Annotated subject bibliographies, overviews of legal literature, reviews of commonly used tools, and the inclusion of reference problems unique to corporate law libraries, judicial libraries, and academic collections will keep you up-to-date on the continuously expanding volume of legal materials and their use in legal research.
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