Contextual engagement in event visitors’ experience and satisfaction

Abstract

ABSTRACT This paper aims to advance the understanding of the experience-satisfaction relationship and the impact of the event context on such a relationship. In particular, there is an interplay between four dimensions of experience (i.e. affective, cognitive, physical, and novel) and satisfaction. The current study builds upon a primary dataset consisting of 1599 responses obtained from visitors attending two leisure activities, namely, a sport event and a music festival in Norway. The results show that the four experience dimensions’ direct effects on satisfaction differ between the two types of activities. The impact of affective engagement on satisfaction is significantly higher at the music festival than at the sport event, and the impact of cognitive engagement on satisfaction is significant at the sport event but not at the music festival. This paper highlights the importance of carefully managing events and festival engagement profiles to improve visitor satisfaction. Furthermore, it contributes to the literature by showing that the values assigned by respondents to cognitive, physical, and novel engagement differ significantly between sport events and music festivals and are contextually dependent.