Using smart technology to enhance the employee well-being of paramedics

Abstract

This paper addresses the increasingly important issue of well-being of Paramedics, the frontline of our health system, not least during a pandemic. Using e-diaries, this research identifies the stress this workforce is under and the need to address these issues. We argue that the use of smart technologies is a critical advancement in helping identify well-being issues in real time. In enabling this real-time accumulation of data, the opportunity is created to immediately address and effectively respond to emerging issues. In doing this, human resources and management can negate potential burnout and turnover.