Barriers and Facilitators to Communication Accessibility as Perceived by People With Aphasia

IF 1.8 4区 医学 Q1 LINGUISTICS Topics in Language Disorders Pub Date : 2023-01-01 DOI:10.1097/TLD.0000000000000304
Esther S. Kim, Kira Mauriks, Carlee Wilson, Leah Auch, Herman Koo, Daralynn Swensrude, Jessica Laccett, Andrea Ruelling
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引用次数: 1

Abstract

Purpose: Communication access is a human right, but many individuals with communication impairments face challenges accessing their environments. As part of a larger study investigating barriers and facilitators to communication access in the retail/service industry, the purpose of the present study was to investigate the experiences of people with aphasia (PWA) accessing goods and services in their communities. Methods: Nine PWA were interviewed about their experiences accessing retail businesses and services. Interviews were coded and thematically analyzed to identify key themes related to barriers and facilitators to communication during business interactions. Stakeholders on the research team included two PWA, who provided input throughout the research process. Results: Three main themes were found: supporting communication, aphasia awareness and education, and respect for PWA. Codes within each theme comprised facilitators that led to positive experiences and barriers that led to negative business interactions. Discussion/Conclusions: People with aphasia identified tangible ways that retail businesses can be made more communicatively accessible. Stakeholders with aphasia made meaningful contributions to the research process. Future work will investigate how these findings, integrated with business perspectives, can be used to support businesses in applying strategies to become more communicatively accessible.
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失语症患者感知的沟通障碍和促进因素
目的:获得通信是一项人权,但许多有通信障碍的人在获得环境方面面临挑战。作为一项调查零售/服务业沟通障碍和促进因素的大型研究的一部分,本研究的目的是调查失语症患者在其社区获得商品和服务的经历。方法:对9名PWA进行访谈,了解他们获得零售业务和服务的经历。对访谈进行编码和主题分析,以确定与商业互动中沟通障碍和促进因素有关的关键主题。研究团队中的利益相关者包括两名PWA,他们在整个研究过程中提供了意见。结果:发现了三个主要主题:支持沟通、失语症意识和教育以及对PWA的尊重。每个主题中的代码都包含了促成积极体验的促进者和导致负面商业互动的障碍。讨论/结论:失语症患者确定了零售企业更容易沟通的具体方式。失语症的利益相关者对研究过程做出了有意义的贡献。未来的工作将研究如何将这些发现与商业视角相结合,用于支持企业应用策略,使其更易于沟通。
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来源期刊
CiteScore
3.50
自引率
0.00%
发文量
26
期刊介绍: Topics in Language Disorders (TLD) is a double-blind peer-reviewed topical journal that has dual purposes: (1) to serve as a scholarly resource for researchers and clinicians who share an interest in spoken and written language development and disorders across the lifespan, with a focus on interdisciplinary and international concerns; and (2) to provide relevant information to support theoretically sound, culturally sensitive, research-based clinical practices.
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