{"title":"Theoretical research in key performance indicators measurement of logistics service providers","authors":"Reiner Gerald, Phuoc Van Nguyen","doi":"10.53384/ijsom.56323831359","DOIUrl":null,"url":null,"abstract":"The output of a planning process is a set of assigned individual tasks to resources at a certain point in time. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight into the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore, we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well. The paper describes the extended literature survey that we conducted and introduces a novel framework that captures the dynamics of competing KPIs by positioning them in the practical context of an LSP. This framework could be a valuable input into the design of a future generation of information systems capable of incorporating the business dynamics of today’s LSPs.","PeriodicalId":37135,"journal":{"name":"International Journal of Supply and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2018-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Supply and Operations Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.53384/ijsom.56323831359","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Decision Sciences","Score":null,"Total":0}
引用次数: 0
Abstract
The output of a planning process is a set of assigned individual tasks to resources at a certain point in time. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight into the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore, we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well. The paper describes the extended literature survey that we conducted and introduces a novel framework that captures the dynamics of competing KPIs by positioning them in the practical context of an LSP. This framework could be a valuable input into the design of a future generation of information systems capable of incorporating the business dynamics of today’s LSPs.