Hospital’s Challenges in Providing Healthcare Services to Medical Tourists: A Phenomenological Study at the National Level

IF 0.6 Q4 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Health Scope Pub Date : 2023-05-03 DOI:10.5812/jhealthscope-132433
Samira Raoofi, R. Khodayari-zarnaq, S. Vatankhah
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Abstract

Background: Hospitals play a crucial role in providing medical services to medical tourists and their satisfaction; however, they face many problems in this field. Objectives: This study aimed to explain hospitals’ challenges in providing healthcare services to medical tourists. Methods: In this qualitative-phenomenological study conducted in 2021, data were collected through semi-structured interviews, purposive sampling, and the participation of 21 key informants involved in hospitals and medical tourism industries in six large cities in Iran. They were then analyzed using the thematic analysis method with the MAXQDA-10 software. Results: Hospital challenges were included in 165 final codes. The six main ones were governance and leadership, financing, human resources, technology-equipment-medicine, information systems, and service delivery. Three categories of structure, process, and outcomes related to medical tourism were also identified. Conclusions: Improving the information and communication infrastructure, developing the activities of facilitator companies, updating the standards of the International Patient Department (IPD), compiling guidelines related to insurance, and setting tariffs are suggestions that can help reduce the existing challenges.
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医院为医疗游客提供医疗服务的挑战:国家层面的现象学研究
背景:医院在医疗游客的医疗服务及满意度中起着至关重要的作用;然而,他们在这一领域面临着许多问题。目的:本研究旨在解释医院在为医疗游客提供医疗服务时所面临的挑战。方法:在这项于2021年开展的定性现象学研究中,通过半结构化访谈、有目的抽样和涉及伊朗六个大城市医院和医疗旅游行业的21名关键线人的参与收集数据。然后利用MAXQDA-10软件采用主题分析法进行分析。结果:165个最终代码中包含医院挑战。六个主要领域分别是治理和领导、融资、人力资源、技术-设备-医药、信息系统和服务交付。还确定了与医疗旅游相关的结构、过程和结果的三类。结论:改善信息和通信基础设施、发展中介公司的活动、更新国际患者部(IPD)的标准、编写与保险相关的指南以及制定收费标准是有助于减少现有挑战的建议。
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来源期刊
Health Scope
Health Scope PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-
自引率
16.70%
发文量
34
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