Using system traps to understand and potentially prevent human resource development intervention failure

Abstract

Adopting human resource development (HRD) activities can lead to improved organizational outcomes, such as improved performance and innovation. However, while the implementation of HRD strategies is widespread, there are concerns that they have failed to support the learning and skill acquisition required to support both individual learning and improved organizational outcomes. Having established that HRD is a systems level issue, this paper applies Meadows's (2008) system traps to suggest that adopting this lens could explain why extensive HRD interventions have failed to deliver desired system outcomes. Qualitative data is analyzed to consider why HRD interventions fail to result in increased capability development in the Australian public sector. The findings demonstrate four system traps were present in HRD interventions, which help explain the ongoing failure of HRD interventions to support required learning or improve organizational performance: (1) shifting the burden to the intervenor; (2) seeking the wrong goal; (3) policy resistance; and (4) drift to low performance. We argue that the presence of these traps suggest that HRD subsystems will need to be reconceptualized for there to be a real improvement. To this end, we apply Meadows's (2008) suggestions to overcome the traps, identifying potential strategies for HRD practitioners to act as system intervenors. Our paper contributes to knowledge through focusing on a specific aspect of systems thinking to help explain why HRD intervention failure occurs.