{"title":"Emotional and Rational Components in Software Testing Service Evaluation","authors":"C. Onita, J. Dhaliwal, Xihui Zhang","doi":"10.4018/jdm.313969","DOIUrl":null,"url":null,"abstract":"This research investigates how individual emotional and rational components of software testing service evaluations impact behavioral intentions associated with the software testing service, and how specific, theory-driven service characteristics (complexity, proximity, and output specificity) impact the emotional and rational components of the software testing service evaluation. A controlled experiment is used, and the results indicate that (1) both emotional and rational components of software testing service evaluation have significant impacts on behavioral intentions associated with the software testing service, (2) the specificity of testing service output impacts both the emotional and rational evaluations of the software testing service, (3) the complexity of the testing service task only influences the emotional component, and (4) the proximity between the testing service provider and recipient has no significant impact on the emotional evaluation of the service.","PeriodicalId":51086,"journal":{"name":"Journal of Database Management","volume":" ","pages":""},"PeriodicalIF":1.3000,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Database Management","FirstCategoryId":"94","ListUrlMain":"https://doi.org/10.4018/jdm.313969","RegionNum":4,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 0
Abstract
This research investigates how individual emotional and rational components of software testing service evaluations impact behavioral intentions associated with the software testing service, and how specific, theory-driven service characteristics (complexity, proximity, and output specificity) impact the emotional and rational components of the software testing service evaluation. A controlled experiment is used, and the results indicate that (1) both emotional and rational components of software testing service evaluation have significant impacts on behavioral intentions associated with the software testing service, (2) the specificity of testing service output impacts both the emotional and rational evaluations of the software testing service, (3) the complexity of the testing service task only influences the emotional component, and (4) the proximity between the testing service provider and recipient has no significant impact on the emotional evaluation of the service.
期刊介绍：
The Journal of Database Management (JDM) publishes original research on all aspects of database management, design science, systems analysis and design, and software engineering. The primary mission of JDM is to be instrumental in the improvement and development of theory and practice related to information technology, information systems, and management of knowledge resources. The journal is targeted at both academic researchers and practicing IT professionals.
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