RELATIONAL LISTENING, LISTENING BARRIERS, AND LISTENING FACILITATION IN FINNISH ADMINISTRATIVE CARE ORDER PREPARATION HEARINGS

Q1 Arts and Humanities International Journal of Listening Pub Date : 2021-10-28 DOI:10.1080/10904018.2021.1986045
Tuula-Riitta Valikoski, Sanna Ala-Kortesmaa, Venla Kuuluvainen
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引用次数: 2

Abstract

ABSTRACT This qualitative study aimed to investigate clients’ listening barriers as well as listening facilitation-related practices applied by social workers in an emotionally charged relational listening situation emerging in administrative hearings. These hearings are filled with tensions that can be assumed to impair the listening of parents and children because in the hearings, final decisions regarding giving a child into care are made. The study examines an authentic child protection situation with three different data sets. Data are analyzed with the thematical content analysis. The results indicate that the clients’ intra- and interpersonal as well as institutional listening barriers can be facilitated by practices applied by social workers in various ways. The study also interestingly reveals how the listening dimensions of social workers are constructed in the relational listening situation emerging in administrative hearings. Even though the study describes the Finnish system and procedure of taking a child into care, and procedural and legal systems are not similar between countries, the core of the social workers’s profession worldwide is relational. Thus, our findings regarding relational listening in social work can be applied widely. Moreover, global similarities regarding the listening dimensions of social workers could be examined in future studies.
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芬兰行政照护令准备听证会之关系聆听、聆听障碍与聆听促进
摘要本质性研究旨在探讨社工在行政听证会中情绪性关系聆听情境下的聆听障碍及聆听促进相关实务。这些听证会充满了紧张的气氛,可以认为这会损害父母和孩子的倾听,因为在听证会上,关于是否把孩子送去照顾的最终决定是做出的。该研究用三种不同的数据集考察了真实的儿童保护情况。采用主题内容分析法对数据进行分析。结果表明,社会工作者可以通过各种方式的实践来促进来访者的内部和人际以及机构倾听障碍。本研究还有趣地揭示了在行政听证中出现的关系倾听情境中,社会工作者的倾听维度是如何构建的。尽管该研究描述了芬兰的儿童看护制度和程序,而且各国之间的程序和法律制度并不相似,但世界范围内社会工作者职业的核心是关系。因此,我们的研究结果可以广泛应用于社会工作中的关系倾听。此外,在未来的研究中,社会工作者在倾听方面的全球相似性可以得到检验。
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来源期刊
International Journal of Listening
International Journal of Listening Arts and Humanities-Language and Linguistics
CiteScore
4.70
自引率
0.00%
发文量
16
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