How conflict expressions affect recipients’ conflict management behaviors

IF 3.4 2区管理学 Q2 MANAGEMENT Organizational Behavior and Human Decision Processes Pub Date : 2023-01-01 DOI:10.1016/j.obhdp.2022.104208

Kyle M. Brykman , Thomas A. O'Neill

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引用次数: 4

Abstract

We integrate theories of conflict expressions and conflict management to examine how the nature of a conflict expression (i.e., the level of entrenchment, subversiveness, ambiguity, and target-directness) influences receivers’ willingness to respond with competitive, integrative, and nonconfrontational behaviors. Specifically, we conducted two policy-capturing experiments through which we examined the effects of distinct facets of a conflict expression on receivers’ conflict management behaviors, while holding all other facets constant, thereby offering causal conclusions on the relative importance of each facet for predicting behavioral reactions. We find that receivers were more likely to respond with competitive (forcing) versus integrative (problem-solving, compromising) or nonconfrontational (yielding, avoiding) behaviors when conflict was expressed unambiguously with high entrenchment and subversiveness. Notably, entrenchment had the strongest influence of any facet on conflict reactions. Overall, we contribute to research by specifying behavioral outcomes of distinct conflict expressions, which likely have important implications for the initiation of conflict spirals.

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冲突表达式如何影响收件人的冲突管理行为

我们整合了冲突表达和冲突管理的理论，以研究冲突表达的性质(即，堑壕性、颠覆性、模糊性和目标直接性的水平)如何影响接受者以竞争性、综合性和非对抗性行为作出反应的意愿。具体来说，我们进行了两个策略捕获实验，通过这些实验，我们检查了冲突表达的不同方面对接收者冲突管理行为的影响，同时保持所有其他方面不变，从而就预测行为反应的每个方面的相对重要性提供因果结论。我们发现，当冲突被明确地表达为高度防御和颠覆性时，接受者更有可能做出竞争性(强迫)行为，而不是整合性(解决问题、妥协)或非对抗性(屈服、回避)行为。值得注意的是，堑壕对冲突反应的影响是所有方面中最大的。总的来说，我们通过明确不同冲突表达的行为结果来促进研究，这可能对冲突螺旋的启动有重要意义。

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来源期刊

Organizational Behavior and Human Decision Processes Multiple-

CiteScore

8.90

自引率

4.30%

发文量

期刊介绍： Organizational Behavior and Human Decision Processes publishes fundamental research in organizational behavior, organizational psychology, and human cognition, judgment, and decision-making. The journal features articles that present original empirical research, theory development, meta-analysis, and methodological advancements relevant to the substantive domains served by the journal. Topics covered by the journal include perception, cognition, judgment, attitudes, emotion, well-being, motivation, choice, and performance. We are interested in articles that investigate these topics as they pertain to individuals, dyads, groups, and other social collectives. For each topic, we place a premium on articles that make fundamental and substantial contributions to understanding psychological processes relevant to human attitudes, cognitions, and behavior in organizations. In order to be considered for publication in OBHDP a manuscript has to include the following: 1.Demonstrate an interesting behavioral/psychological phenomenon 2.Make a significant theoretical and empirical contribution to the existing literature 3.Identify and test the underlying psychological mechanism for the newly discovered behavioral/psychological phenomenon 4.Have practical implications in organizational context