The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence

Abstract

This study aims to examine the effect of favouritism on competencies through employee silence. The phenomenon of employee silence has been defined as a mediating variable that is affected by favouritism, and which affects employee competencies. Data collected from 420 employees working in hotels in the Thrace Region based on a face-to-face survey method were used to test the research hypotheses with partial least square structural equation modelling (PLS-SEM). The results reveal that favouritism is an obstacle that causes employee silence and, more importantly, reduces the competencies of employees, as they are not treated fairly in terms of their skills, experience, knowledge, and abilities. In addition, it may be concluded that employee silence is a factor that directly reduces competencies. While there is some discussion about the possible impacts of obstacles such as favouritism and employee silence on competencies, it can be observed that there are few studies that address their relationship separately. This research is among the first to empirically reveal employee silence as the mediator between favouritism practices and employee competencies, expanding the understanding of how silence can work as a mediator in the hospitality businesses.