{"title":"Reevaluating the mission of control in records management: tools for a staff-centered approach","authors":"K. Chandler","doi":"10.1108/rmj-05-2022-0012","DOIUrl":null,"url":null,"abstract":"\nPurpose\nThe purpose of this paper is to suggest that a user-centered approach to records management may result in more sustainable, intuitive and defensible records management programs compared to alternatives.\n\n\nDesign/methodology/approach\nA two-part methodology is adopted: part one explores the literature for records management programs that impose a high degree of control over records at cost to users, and part two explores the author’s experience of developing tools that facilitate a user-centred approach.\n\n\nFindings\nTo adopt a user-centred approach to records management requires reassessing the degree of control that should be imposed over records.\n\n\nOriginality/value\nThis paper provides an original analysis of the field of records management through the lens of usability, as well as original solutions in the form of technology that supports usability.\n","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":0.8000,"publicationDate":"2022-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Records Management Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/rmj-05-2022-0012","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 2
Abstract
Purpose
The purpose of this paper is to suggest that a user-centered approach to records management may result in more sustainable, intuitive and defensible records management programs compared to alternatives.
Design/methodology/approach
A two-part methodology is adopted: part one explores the literature for records management programs that impose a high degree of control over records at cost to users, and part two explores the author’s experience of developing tools that facilitate a user-centred approach.
Findings
To adopt a user-centred approach to records management requires reassessing the degree of control that should be imposed over records.
Originality/value
This paper provides an original analysis of the field of records management through the lens of usability, as well as original solutions in the form of technology that supports usability.
期刊介绍：
■Electronic records management ■Effect of government policies on record management ■Strategic developments in both the public and private sectors ■Systems design and implementation ■Models for records management ■Best practice, standards and guidelines ■Risk management and business continuity ■Performance measurement ■Continuing professional development ■Consortia and co-operation ■Marketing ■Preservation ■Legal and ethical issues
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