The Power of Listening at Work

A. Kluger, Guy Itzchakov
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引用次数: 55

Abstract

Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
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倾听在工作中的力量
在许多领域,倾听与期望的组织结果有关,并且可能是其原因,包括工作表现、领导力、关系质量(如信任)、工作知识、工作态度和幸福感。为了进一步理解听力对组织结果的强大影响,我们回顾了听力的结构、测量和实验操作,以及其结果、前因和调节因素。我们认为,倾听是一种对听者和说话者都有利的二元现象,包括主管-下属和销售人员-客户二元。为了解释之前的发现,并产生新颖且可检验的假设,我们提出了情景听力理论:听力可以导致短暂的团结状态,在这种状态下,二人组成员经历了一个相互创造性的思维过程。这一过程产生了清晰性,有助于制定新的计划,增加了幸福感,并加强了对对话伙伴的依恋。《组织心理学与组织行为年度评论》第9卷预计最终在线出版日期为2022年1月。请参阅http://www.annualreviews.org/page/journal/pubdates用于修订估算。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
24.20
自引率
2.20%
发文量
22
期刊介绍: Launched in March 2014, the Annual Review of Organizational Psychology and Organizational Behavior is a publication dedicated to reviewing the literature on I/O Psychology and HRM/OB. In the latest edition of the Journal Citation Report (JCR) in 2023, this journal achieved significant recognition. It ranked among the top 5 journals in two categories and boasted an impressive Impact Factor of 13.7.
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