{"title":"A review of studies on service quality of intermediate public transport","authors":"Aishwarya Jaiswal , M. Manoj , Geetam Tiwari","doi":"10.1016/j.iatssr.2022.09.002","DOIUrl":null,"url":null,"abstract":"<div><p>Intermediate public transport (IPT) or paratransit is an indispensable part of the transportation system in low and middle-income countries. This paper presents the state-of-the-art research advances in the domain of paratransit service quality evaluation through the use of systematic bibliographic analysis. The annual production rate of publication in this sector is 17.88%, which indicates the growing intensity of research activity in this subject and thus justifies the need to perform a thorough review of available literature. This holistic approach is aimed at providing comprehensive information on paratransit research areas, the citation networks, along with the contribution of different countries. All pertinent research studies published in Scopus until 2021 are analyzed to acquire research status in this domain. For the extraction of valuable knowledge from the archives of large-scale literature, the co-occurrence and the co-citation networks of concurrence are constructed. Visualizing the bibliographic network gives a clear understanding of the extent of the literature available, areas of expertise, and research trends. The comprehensive analysis of the shortlisted documents led to the identification of various sub-sectors of the research field, types of paratransit vehicles, and research methodologies adopted by different scholars to evaluate service quality. The research gap thus identified is that despite acknowledging the importance of IPT and its vital role in many developing countries, very few research studies have been conducted to evaluate its service quality. The significant findings through an in-depth review provide ways for the scope of future work.</p></div>","PeriodicalId":47059,"journal":{"name":"IATSS Research","volume":null,"pages":null},"PeriodicalIF":3.2000,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0386111222000498/pdfft?md5=6c09a024954c826ca2ae425ece18b4a3&pid=1-s2.0-S0386111222000498-main.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IATSS Research","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0386111222000498","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"TRANSPORTATION","Score":null,"Total":0}
引用次数: 0
Abstract
Intermediate public transport (IPT) or paratransit is an indispensable part of the transportation system in low and middle-income countries. This paper presents the state-of-the-art research advances in the domain of paratransit service quality evaluation through the use of systematic bibliographic analysis. The annual production rate of publication in this sector is 17.88%, which indicates the growing intensity of research activity in this subject and thus justifies the need to perform a thorough review of available literature. This holistic approach is aimed at providing comprehensive information on paratransit research areas, the citation networks, along with the contribution of different countries. All pertinent research studies published in Scopus until 2021 are analyzed to acquire research status in this domain. For the extraction of valuable knowledge from the archives of large-scale literature, the co-occurrence and the co-citation networks of concurrence are constructed. Visualizing the bibliographic network gives a clear understanding of the extent of the literature available, areas of expertise, and research trends. The comprehensive analysis of the shortlisted documents led to the identification of various sub-sectors of the research field, types of paratransit vehicles, and research methodologies adopted by different scholars to evaluate service quality. The research gap thus identified is that despite acknowledging the importance of IPT and its vital role in many developing countries, very few research studies have been conducted to evaluate its service quality. The significant findings through an in-depth review provide ways for the scope of future work.
期刊介绍:
First published in 1977 as an international journal sponsored by the International Association of Traffic and Safety Sciences, IATSS Research has contributed to the dissemination of interdisciplinary wisdom on ideal mobility, particularly in Asia. IATSS Research is an international refereed journal providing a platform for the exchange of scientific findings on transportation and safety across a wide range of academic fields, with particular emphasis on the links between scientific findings and practice in society and cultural contexts. IATSS Research welcomes submission of original research articles and reviews that satisfy the following conditions: 1.Relevant to transportation and safety, and the multiple impacts of transportation systems on security, human health, and the environment. 2.Contains important policy and practical implications based on scientific evidence in the applicable academic field. In addition to welcoming general submissions, IATSS Research occasionally plans and publishes special feature sections and special issues composed of invited articles addressing specific topics.