Wellbeing, conflict and teamworking: the social role of the team leader - an overview

Abstract

In organisational terms, conflict is not necessarily associated with negative feelings: if well-managed, in fact, it can play an irreplaceable role in people's and teams' development in terms of personal energy, commitment, engagement and creativity. Given this 'subjective' nature, the careful setting of an appropriate management style is a central point in ensuring health and wellbeing of the people within the team. Aiming to contribute in this direction and after an analysis around conflict and team management main issues, the paper focuses on team leaders' social intelligence as an unavoidable lever in moderating conflict and transforming it into an opportunity for pushing creativity and socio-organisational wellbeing.