Assessing team performance effectiveness through teamwork knowledge, skills and ability (ksas) in a non-Western context

Abstract

Abstract This study investigates team performance effectiveness in the relation to team members’ Knowledge, Skills and Ability (KSA) in the context of an Arab country, namely Jordan. The study also examines if differences exist between its results and the results of other studies conducted in Western societies to contribute to the development of comparative research in the area of teamwork KSAs and team performance effectiveness. The study utilized Uhl‐Bien and Graen “Work Unit Effectiveness (WUE)” survey and Stevens and Campion KSA test. Data were collected from ninety‐nine (99) employees comprising twenty teams (20) in a Hygiene paper manufacturing company. The study offers practical implications for human resource management professionals for employing the best practice in evaluating teams’ performance effectiveness and measuring teams’ Knowledge, skills and ability in order to reconsider their training plans, selection and recruitment processes. This is the first study that adopts valid instruments of measurement, that are used and tested in other international studies, to examine the relation between teams performance in light of individuals’ KSA in a non‐Western context.