Soft TQM practices and employee outcomes: A mediational analysis

Q2 Business, Management and Accounting Quality Management Journal Pub Date : 2020-06-12 DOI:10.1080/10686967.2020.1767007
G. Hwang, H. Yoon, Myungweon Choi
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引用次数: 11

Abstract

Abstract The purpose of this study is to understand the effects that soft TQM practices have on employees. Based on the ability, motivation, opportunity (AMO) framework, we proposed that the soft TQM practices might lead to positive employee outcomes by enhancing employees’ readiness for change. Using 8,417 survey responses collected from a large-sized IT service firm in South Korea, we empirically tested the relationships among the soft TQM practices, employees’ readiness for change, and employee outcomes. The results show that the soft TQM practices enhance employees’ readiness for change, thereby increasing their organizational commitment and reducing their turnover intention. The findings suggest that the organization needs to empower employees, organize them as a team, train them to be ready for TQM, and communicate important information to them so that they can be ready for TQM and have favorable work attitudes during the change process.
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软TQM实践与员工成果:中介分析
摘要本研究的目的是了解软全面质量管理实践对员工的影响。基于能力、动机、机会(AMO)框架,我们提出软全面质量管理实践可能通过提高员工的变革准备能力来带来积极的员工成果。利用从韩国一家大型IT服务公司收集的8417份调查问卷,我们实证检验了软TQM实践、员工变革准备度和员工成果之间的关系。结果表明,软TQM实践提高了员工的变革准备能力,从而增加了他们的组织承诺,降低了他们的离职意愿。研究结果表明,组织需要赋予员工权力,将他们组织成一个团队,培训他们为全面质量管理做好准备,并向他们传达重要信息,以便他们为全面管理做好准备并在变革过程中拥有良好的工作态度。
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来源期刊
Quality Management Journal
Quality Management Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
4.50
自引率
0.00%
发文量
16
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