Pub Date : 2024-01-17DOI: 10.1080/10686967.2023.2285063
Saleh Fahed Saleh Alkhatib, Y. Aloqaily
{"title":"Private hospitals quality assessment: Evidence from Jordan using HEALTHQUAL model","authors":"Saleh Fahed Saleh Alkhatib, Y. Aloqaily","doi":"10.1080/10686967.2023.2285063","DOIUrl":"https://doi.org/10.1080/10686967.2023.2285063","url":null,"abstract":"","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"13 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139527446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-15DOI: 10.1080/10686967.2023.2285041
Abul Bashar, Md. Nazmus Sakib, Md. Mahbubur Rahman, Fariaya Tabassum, Seeratus Sabah
{"title":"The Role of Top Management Commitment, Employee Involvement, and Training and Development on Employee Performance: Evidence from the Banking Sector of an Emerging Economy","authors":"Abul Bashar, Md. Nazmus Sakib, Md. Mahbubur Rahman, Fariaya Tabassum, Seeratus Sabah","doi":"10.1080/10686967.2023.2285041","DOIUrl":"https://doi.org/10.1080/10686967.2023.2285041","url":null,"abstract":"","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"21 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138999851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-08DOI: 10.1080/10686967.2023.2245087
N. Khourshed
Abstract Despite the wealth of material available on Lean Six Sigma (LSS) and Industry 4.0 (I4.0), integration of LSS with I4.0 is rarely discussed. This study seeks to fill this gap by studying the critical success factors (CSF) of integrating LSS with I4.0 to enhance organizational effectiveness and efficiency. The methods of quantitative research were used to carry out this investigation. In total, 733 questionnaires were collected from different departments: supply, production, and IT. The questionnaire was used to gather data regarding employees’ perceptions of the current state of LSS and I4.0 and the possibility of integrating LSS and I4.0 within their organizations. To integrate LSS with I4.0, it could be claimed that the CSFs of LSS that could be considered important for I4.0 implementation are utilization of the necessary procedures, techniques, knowledge, abilities, and experience to accomplish the project’s goals, employees committed to the organization, the organization gives rewards and appreciation to employees for meeting a pre-determined goal, explaining activities and releasing the results in a transparent manner, monitoring ongoing operations to make that the business is on schedule for achieving its goals and performance targets.
{"title":"Investigating the critical success factors for integrating Lean Six Sigma and Industry 4.0","authors":"N. Khourshed","doi":"10.1080/10686967.2023.2245087","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245087","url":null,"abstract":"Abstract Despite the wealth of material available on Lean Six Sigma (LSS) and Industry 4.0 (I4.0), integration of LSS with I4.0 is rarely discussed. This study seeks to fill this gap by studying the critical success factors (CSF) of integrating LSS with I4.0 to enhance organizational effectiveness and efficiency. The methods of quantitative research were used to carry out this investigation. In total, 733 questionnaires were collected from different departments: supply, production, and IT. The questionnaire was used to gather data regarding employees’ perceptions of the current state of LSS and I4.0 and the possibility of integrating LSS and I4.0 within their organizations. To integrate LSS with I4.0, it could be claimed that the CSFs of LSS that could be considered important for I4.0 implementation are utilization of the necessary procedures, techniques, knowledge, abilities, and experience to accomplish the project’s goals, employees committed to the organization, the organization gives rewards and appreciation to employees for meeting a pre-determined goal, explaining activities and releasing the results in a transparent manner, monitoring ongoing operations to make that the business is on schedule for achieving its goals and performance targets.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"259 - 278"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43615276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-08DOI: 10.1080/10686967.2023.2245089
Muhammad Yousaf
Abstract The study’s main aim is to examine the important determinants that affect working capital (WRC) for non-quality-certified and quality-certified firms from the European Foundation for Quality Management (EFQM) Excellence Model and to explore the impacts of quality certificates on WRC. The study is conducted using the secondary data of 328 firms, including 21 quality-certified firms. The secondary data were retrieved from the Albertina database from 2017 to 2021. The two-step system generalized method of moments (GMM) estimation was employed to test the hypotheses. The empirical findings indicate that firm size and operating cash flow have a positive impact on WRC. On the other hand, financial leverage and profitability have a negative relationship with WRC. The quality certificates from the European Foundation have a positive impact on both types of WRC. The findings of this study will be beneficial to the firms’ directors, managers, academics, and leaders to sustain the optimum level and forecast future WRC requirements.
{"title":"Determinants of working capital management for noncertified and certified firms from the EFQM Excellence Model","authors":"Muhammad Yousaf","doi":"10.1080/10686967.2023.2245089","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245089","url":null,"abstract":"Abstract The study’s main aim is to examine the important determinants that affect working capital (WRC) for non-quality-certified and quality-certified firms from the European Foundation for Quality Management (EFQM) Excellence Model and to explore the impacts of quality certificates on WRC. The study is conducted using the secondary data of 328 firms, including 21 quality-certified firms. The secondary data were retrieved from the Albertina database from 2017 to 2021. The two-step system generalized method of moments (GMM) estimation was employed to test the hypotheses. The empirical findings indicate that firm size and operating cash flow have a positive impact on WRC. On the other hand, financial leverage and profitability have a negative relationship with WRC. The quality certificates from the European Foundation have a positive impact on both types of WRC. The findings of this study will be beneficial to the firms’ directors, managers, academics, and leaders to sustain the optimum level and forecast future WRC requirements.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"244 - 258"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45544132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-07DOI: 10.1080/10686967.2023.2245088
Arghya Ray, Siddharth Gupta, N. Rana
Abstract The Covid-19 pandemic had affected the hospitality sector the most due to lockdowns and other government restrictions. As hotels are trying to recover from the losses suffered during the pandemic, hotels can prepare better strategies if they are able to understand the factors affecting customers’ intention to book hotels in the post-Covid era from the Service Quality (SERVQUAL) and Consumption Value Theory lens. Based on a multi-method study containing 33 qualitative interviews, 18274 online reviews and 311 survey responses, it was found that customers prefer ‘less-crowded clean hotels’ which follow Covid-related guidelines properly. The customer reviews about hotels revealed consumption values like, epistemic (“view”, “spacious”), functional (“food”, “location”), conditional (offers/discounts), and service qualities like, customer service (food quality, staff behavior, room cleanliness), and empathy (comfort, peacefulness). The quantitative analysis found that reliability, brand credibility, and brand loyalty affect customer’s hotel booking intentions. This multi-method study contributes to the existing literature on the values and quality aspects that affect customer behavior in the hospitality and tourism segment. Findings of this study will thus help managers to make better strategies by providing a better view of the consumption values and service quality aspects that affect customer’s hotel booking intention in post-pandemic era.
{"title":"Quality aspects vs consumption values: What affects intention to book hotels in the post-Covid era?","authors":"Arghya Ray, Siddharth Gupta, N. Rana","doi":"10.1080/10686967.2023.2245088","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245088","url":null,"abstract":"Abstract The Covid-19 pandemic had affected the hospitality sector the most due to lockdowns and other government restrictions. As hotels are trying to recover from the losses suffered during the pandemic, hotels can prepare better strategies if they are able to understand the factors affecting customers’ intention to book hotels in the post-Covid era from the Service Quality (SERVQUAL) and Consumption Value Theory lens. Based on a multi-method study containing 33 qualitative interviews, 18274 online reviews and 311 survey responses, it was found that customers prefer ‘less-crowded clean hotels’ which follow Covid-related guidelines properly. The customer reviews about hotels revealed consumption values like, epistemic (“view”, “spacious”), functional (“food”, “location”), conditional (offers/discounts), and service qualities like, customer service (food quality, staff behavior, room cleanliness), and empathy (comfort, peacefulness). The quantitative analysis found that reliability, brand credibility, and brand loyalty affect customer’s hotel booking intentions. This multi-method study contributes to the existing literature on the values and quality aspects that affect customer behavior in the hospitality and tourism segment. Findings of this study will thus help managers to make better strategies by providing a better view of the consumption values and service quality aspects that affect customer’s hotel booking intention in post-pandemic era.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"225 - 243"},"PeriodicalIF":0.0,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42141310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-05DOI: 10.1080/10686967.2023.2245090
K. Boakye, Samuel T. Opoku, Bettye A Apenteng
Abstract This study examines the relationships among quality supervision, performance appraisal satisfaction, and employee turnover. It explores the moderating role of perceived organizational support in these relationships within the context of rural healthcare. Data for this study were obtained from an online survey of employees from a large rural health facility in the Southeastern United States. Hypothesized relationships were examined using regression-based moderated mediation analysis. The empirical results suggest a negative relationship between the quality of supervisory support and turnover intentions, mediated partially by employees’ performance appraisal satisfaction. The indirect effect of quality supervisory support on turnover intention and the direct effect of performance appraisal satisfaction on turnover were also found to be moderated by perceived organizational support. Understanding factors that drive employee retention can help inform effective managerial practices and interventions for reducing turnover. Our study contributes to practice and the existing literature by examining the boundary conditions of perceived organizational support on the direct and indirect association between quality supervisory support and turnover intentions via performance appraisal satisfaction.
{"title":"Linking quality supervisory support to turnover intentions among rural healthcare professionals: The mediating role of performance appraisal satisfaction and moderating role of perceived organizational support","authors":"K. Boakye, Samuel T. Opoku, Bettye A Apenteng","doi":"10.1080/10686967.2023.2245090","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245090","url":null,"abstract":"Abstract This study examines the relationships among quality supervision, performance appraisal satisfaction, and employee turnover. It explores the moderating role of perceived organizational support in these relationships within the context of rural healthcare. Data for this study were obtained from an online survey of employees from a large rural health facility in the Southeastern United States. Hypothesized relationships were examined using regression-based moderated mediation analysis. The empirical results suggest a negative relationship between the quality of supervisory support and turnover intentions, mediated partially by employees’ performance appraisal satisfaction. The indirect effect of quality supervisory support on turnover intention and the direct effect of performance appraisal satisfaction on turnover were also found to be moderated by perceived organizational support. Understanding factors that drive employee retention can help inform effective managerial practices and interventions for reducing turnover. Our study contributes to practice and the existing literature by examining the boundary conditions of perceived organizational support on the direct and indirect association between quality supervisory support and turnover intentions via performance appraisal satisfaction.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"210 - 224"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49455629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-15DOI: 10.1080/10686967.2023.2211287
W. Wilson, S. McLachlan, Kudakwashe Dube, K. Potter, N. Jayamaha
Abstract The healthcare quality improvement (QI) literature is replete with examples stating that continued failure to regard healthcare as a complex adaptive system (CAS) reduces the effectiveness of quality improvement initiatives. Recommendations and strategies for managing change within CAS exist, but the specific mechanisms that bring about successful change within CAS and the implications for quality practitioners are under-explored. This article presents a generalizable model for QI within CAS and provides a specifically CAS explanation for incremental change. We develop a conceptual model from foundational CAS principles that is then operationalized as an agent-based simulation model. Our model captures critical complex system behavior in a generic manner easily applied to different improvement contexts. We tested the simulation model using a recognizably complex healthcare improvement case: reducing antipsychotic prescribing levels in aged residential care. Nonlinear phase transitions were observed in the agent network, conditioned on the network’s ability to learn solution options and simultaneously maintain cooperation. We believe that a CAS explanation of change can assist practitioners navigating complex QI activities.
{"title":"Uncertainty, emergence and adaptation: A complex adaptive systems approach to quality improvement","authors":"W. Wilson, S. McLachlan, Kudakwashe Dube, K. Potter, N. Jayamaha","doi":"10.1080/10686967.2023.2211287","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211287","url":null,"abstract":"Abstract The healthcare quality improvement (QI) literature is replete with examples stating that continued failure to regard healthcare as a complex adaptive system (CAS) reduces the effectiveness of quality improvement initiatives. Recommendations and strategies for managing change within CAS exist, but the specific mechanisms that bring about successful change within CAS and the implications for quality practitioners are under-explored. This article presents a generalizable model for QI within CAS and provides a specifically CAS explanation for incremental change. We develop a conceptual model from foundational CAS principles that is then operationalized as an agent-based simulation model. Our model captures critical complex system behavior in a generic manner easily applied to different improvement contexts. We tested the simulation model using a recognizably complex healthcare improvement case: reducing antipsychotic prescribing levels in aged residential care. Nonlinear phase transitions were observed in the agent network, conditioned on the network’s ability to learn solution options and simultaneously maintain cooperation. We believe that a CAS explanation of change can assist practitioners navigating complex QI activities.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"168 - 186"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48578397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-09DOI: 10.1080/10686967.2023.2211286
H. Gitlow
Abstract This paper describes the synergistic style of stewardship created by integrating the meta theory of management developed by W. Edwards Deming, the tools and methods of Lean Manufacturing and Six Sigma Management, and the administrative systems of the Japanese Way of Total Quality Control to improve the welfare of all shareholders of an organization: investors, employees, customers, vendors, regulatory agencies, buildings and grounds, the environment, etc. It is called Deming-based Lean Six Sigma Management (DBLSS). It also expands Dr. Deming’s meta theory of management by adding a fifth discipline which is the Theory of Communication. Its purpose is to spread DBLSS and any other new idea within and between organizations and people. Further, the paper presents a major change to the purpose of the Japanese Way of Total Quality Control by restating the purpose of JTQC from “improve customer satisfaction” to “improve customer satisfaction and employee satisfaction.” Finally, the paper explains that Lean thinking and Six Sigma Management are sets of tools and methods with no philosophical guidance to ensure they are used to improve the satisfaction of all shareholders. It clarifies that traditional management’s purpose is to optimize stockholder welfare, while DBLSS management’s purpose is to optimize all shareholders’ welfare.
{"title":"Deming-based Lean Six Sigma stewardship","authors":"H. Gitlow","doi":"10.1080/10686967.2023.2211286","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211286","url":null,"abstract":"Abstract This paper describes the synergistic style of stewardship created by integrating the meta theory of management developed by W. Edwards Deming, the tools and methods of Lean Manufacturing and Six Sigma Management, and the administrative systems of the Japanese Way of Total Quality Control to improve the welfare of all shareholders of an organization: investors, employees, customers, vendors, regulatory agencies, buildings and grounds, the environment, etc. It is called Deming-based Lean Six Sigma Management (DBLSS). It also expands Dr. Deming’s meta theory of management by adding a fifth discipline which is the Theory of Communication. Its purpose is to spread DBLSS and any other new idea within and between organizations and people. Further, the paper presents a major change to the purpose of the Japanese Way of Total Quality Control by restating the purpose of JTQC from “improve customer satisfaction” to “improve customer satisfaction and employee satisfaction.” Finally, the paper explains that Lean thinking and Six Sigma Management are sets of tools and methods with no philosophical guidance to ensure they are used to improve the satisfaction of all shareholders. It clarifies that traditional management’s purpose is to optimize stockholder welfare, while DBLSS management’s purpose is to optimize all shareholders’ welfare.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"202 - 208"},"PeriodicalIF":0.0,"publicationDate":"2023-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46067131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-01DOI: 10.1080/10686967.2023.2211284
Sudeshna Rath, R. Agrawal
Abstract It is now imperative to improve global competitiveness in an organization by upgrading process performance, enriching operational excellence besides organizational excellence. This paper illustrates flexible and practical application of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) to optimize the process parameters for the operating regime for dephosphorization in hot metal with low silicon (< 0.4%) while steel making. The statistical techniques such that hypothesis testing, non-parametric test and regression techniques were used to statistically define the key process parameters which had significant impact on dephosphorization. Six Sigma methodology was adopted to define the optimal values required to achieve the desired phosphorus level (< = 0.015%). This paper is based on case study of a renowned steel company of India, imprints that amount of oxygen blown and tapping temperature were significantly impacting the above dephosphorization process. The regression model was recommended for reference of steel engineers and managers for maintaining an optimum level of above process parameters in augmenting production of low Phosphorus steel grade. Steel industrialists, academics, consultants, researchers and Six Sigma practitioners will benefit from this study. The success of this study would help more such industries in improving the performance of similar processes.
{"title":"Prediction of novel operating parameters using Six Sigma: A study in the steel making process","authors":"Sudeshna Rath, R. Agrawal","doi":"10.1080/10686967.2023.2211284","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211284","url":null,"abstract":"Abstract It is now imperative to improve global competitiveness in an organization by upgrading process performance, enriching operational excellence besides organizational excellence. This paper illustrates flexible and practical application of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) to optimize the process parameters for the operating regime for dephosphorization in hot metal with low silicon (< 0.4%) while steel making. The statistical techniques such that hypothesis testing, non-parametric test and regression techniques were used to statistically define the key process parameters which had significant impact on dephosphorization. Six Sigma methodology was adopted to define the optimal values required to achieve the desired phosphorus level (< = 0.015%). This paper is based on case study of a renowned steel company of India, imprints that amount of oxygen blown and tapping temperature were significantly impacting the above dephosphorization process. The regression model was recommended for reference of steel engineers and managers for maintaining an optimum level of above process parameters in augmenting production of low Phosphorus steel grade. Steel industrialists, academics, consultants, researchers and Six Sigma practitioners will benefit from this study. The success of this study would help more such industries in improving the performance of similar processes.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"187 - 201"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44829659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：