Nelsi Wisna, Rashwhysnoe Boing Kotjoprayudi, Asti Widayant, Renny Sukawati
{"title":"THE IMPACT OF CUSTOMER SATISFACTION WITH E-COMMERCE SYSTEM","authors":"Nelsi Wisna, Rashwhysnoe Boing Kotjoprayudi, Asti Widayant, Renny Sukawati","doi":"10.24818/beman/2022.12.4-05","DOIUrl":null,"url":null,"abstract":"The pandemic condition can change the pattern of online shopping behavior in Indonesia. This change in shopping behavior causes the level of visits for each e-commerce in Indonesia to increase. With a high number of visitors, of course, this e-commerce has a quality information system and quality information that greatly affects customer satisfaction. This study can explain that the quality of information systems used by e-commerce affects customer satisfaction, the quality of information produced by e-commerce affects customer satisfaction and the quality of information systems also affects the quality of information produced. Data collecting through a questionnaire and the data processing using SEM PLS.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Excellence and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.24818/beman/2022.12.4-05","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
The pandemic condition can change the pattern of online shopping behavior in Indonesia. This change in shopping behavior causes the level of visits for each e-commerce in Indonesia to increase. With a high number of visitors, of course, this e-commerce has a quality information system and quality information that greatly affects customer satisfaction. This study can explain that the quality of information systems used by e-commerce affects customer satisfaction, the quality of information produced by e-commerce affects customer satisfaction and the quality of information systems also affects the quality of information produced. Data collecting through a questionnaire and the data processing using SEM PLS.
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