Snapshot Sessions

Abstract

: This snapshot session focuses on how to be flexible and supportive of both library users and staff while continuing to deliver great service during an unprecedented pandemic. Like most organiza-tions, the Binghamton University Libraries was forced to retool its information offerings and services to accommodate its users while enacting proper safety protocols for its staff. Due to physical facility closures, electronic resources became even more vital to our faculty and students with demands for online collection materials spiking sharply. This uptick was accompanied by a significant increase in the number of technical issues being reported by isolated and frustrated users who were unable to connect to curricula and research materials. Despite the need to work remotely, the Technical Services staff responsible for managing daily e-resource operations in Alma and Primo VE were able to join together to successfully create and implement an efficient workflow for balancing the growing troubleshooting caseload with other duties. This session will offer a brief overview of how the group created a useful incident tracking log, established weekly sleuthing sessions to brainstorm resolutions, drafted message templates for communicating with users, and (perhaps best of all) how we came to know each other better so as to effectively deploy our various strengths and skills in helping the Libraries’ users fulfill their information needs during a deeply troubled time. Abstract: The process for negotiating more favorable license agreement terms can be onerous – time-consuming, messy, and drawn out. But it doesn't have to be this way. This brief session will introduce a simple spreadsheet-based tool that can streamline the license negotiation process. By tracking the most important clauses, prioritizing preferred language, and easing internal communications, this tool can result in better licenses in less time. Abstract: The patchwork nature of electronic journal collections may not be obvious. Using the pool of journals we have from one publisher as an example, a journal collection can be visualized as a representation of the acquisition decisions that created it. The visualization shows the relationship between individual subscriptions, package subscriptions, Abstract: Open Access (OA) publishing is an increasingly popular way for researchers to share with work freely online while retaining copyright and ownership. Article Processing Charges (APCs) are the main model used by academic publishers to fund this model of access. Universities and their libraries find themselves in the position of funding journal subscriptions and APCs for OA content in these same journals. While subscription costs continue to rise, total institutional spending on APCs has been largely untracked and unknown among Canadian universities. An understanding of total APC spending across the institution is crucial as universities move away from institutional licensing agreements and towards OA partnerships. University of Toronto have several partnerships with publishers and journals to increase the availability of OA publishing options through the library. This brief session will present the University of Toronto Libraries’ approach to collecting, calculating, and tracking APC spending across the University of Toronto. The presenter will identify key themes from the data and provide potential further steps for tracking APCs based on research and new developments. Abstract: Contending with decreasing budgets and increasing demand for streaming video during the Covid-19 pandemic presented our library with a unique budgetary and workflow challenge to better manage a growing collection of streaming video licenses. Santa Clara University Library licenses streaming video on numerous platforms using both title-by-title and demand driven acquisition models to meet increasing patron demand. Due to cuts in the FY21 acquisitions budget, the library elected for mediated-DDA to limit expenditures to only the titles requested for course instruction. This more than doubled both the number of streaming titles and the staff time required to license, track, and renew. Additionally, the library can no longer renew licenses based solely on usage,