A framework of open government data (OGD) e-service quality dimensions with future research agenda

IF 0.8 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Records Management Journal Pub Date : 2023-02-15 DOI:10.1108/rmj-06-2022-0017

C. Alexopoulos, Stuti Saxena, N. Rizun, Deo Shao

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引用次数: 1

Abstract

Purpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions of OGD are identified in the study; website design, fulfilment, service provision to the user while interfacing with the OGD Web portal, service provision to the user during and after the value-creation and innovation period and security/privacy. To further OGD re-use for value creation and innovation, it is important that the e-service quality dimensions are built into all OGD programmes by public authorities. Originality/value Hitherto, extant research has focused on the data quality dimensions of OGD, but the dimensions linked with e-service have not been explored. This study seeks to fill this gap and, in addition, suggests further research requirements in this field.

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具有未来研究议程的开放政府数据（OGD）电子服务质量维度框架

目的本文旨在提出一个与电子服务质量维度相关的开放政府数据框架。此外，它还为OGD的电子服务提供了一个研究议程。设计/方法/方法。提供了一篇关于电子服务质量的文献综述，特别是参考电子政务，以推断OGD的网络服务质量的关键维度。研究中确定了OGD的五个网络服务质量维度；网站设计、履行、在与OGD门户网站对接时向用户提供服务、在价值创造和创新期间及之后向用户提供的服务以及安全/隐私。为了进一步利用OGD创造价值和创新，公共当局将电子服务质量维度纳入所有OGD计划是很重要的。原创性/价值迄今为止，现有的研究主要集中在OGD的数据质量维度上，但与电子服务相关的维度尚未得到探索。这项研究试图填补这一空白，此外，还提出了该领域的进一步研究要求。

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来源期刊

Records Management Journal INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.50

自引率

7.10%

发文量

期刊介绍： ■Electronic records management ■Effect of government policies on record management ■Strategic developments in both the public and private sectors ■Systems design and implementation ■Models for records management ■Best practice, standards and guidelines ■Risk management and business continuity ■Performance measurement ■Continuing professional development ■Consortia and co-operation ■Marketing ■Preservation ■Legal and ethical issues