Exploration of post-payment in outpatient process reengineering

Abstract

Thanks to the process reengineering of appointment registration, outpatient doctor′s advice, payment and mobile Internet application system, multiple payment queues in outpatient service have been replaced by automatic book keeping of the information system. This reform, based on short message reminders and the credit mechanism, has effectively reduced queuing time in convenience of the outpatients. Key words: Post-payment; Bookkeeping mode; Process reengineering; Card-free payment; Mobile Internet