Model for port service quality and intermodality assessment applying fuzzy logic

Abstract

Port terminals, as the starting and ending points of the technological process in the transport of goods, are also logistic centers for the provision of services of loading/unloading and storage of goods. Improving the process of transporting goods and achieving competitiveness is not possible without quality port service and customer satisfaction with the service provided, and reduction of traffic congestion and environmental pollution within the guards in which the ports are positioned. This scientific research aimed to analyze, using scientific methodology, the factors influencing the assessment of port service quality and intermodality in the Port of Rijeka and to develop a model for port service quality assessment by implementing fuzzy logic. The model was tested by simulation based on the evaluation of the criteria of influential parameters with inaccurate and indeterminate input data. The test results provide an assessment of the quality provided by port service and intermodality. The results of the research will be used to improve the transport service planning process to achieve greater competitiveness for the port.