Hanna Heinonen;Jenni Virtaluoto;Tiia Suomivuori;Kristian Forsman;Tuomas Kangas;Sanni Siltanen
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引用次数: 0
Abstract
We conducted an exploratory study to test the delivery of technical instructions built on the principles of minimalism. The aim was to investigate how we could support target users’ skill levels in a context-sensitive manner.
Literature review:
Related work examines minimalism, user needs and profiling, and industrial maintenance and technician experience.
Research questions:
1. How can the semantic structure of DITA XML be utilized in delivering technical information to users based on their skill levels? 2. How would a layered system of information support the principles of minimalism?
Methodology:
We created material and tested the concept in user studies with maintenance personnel in three countries. We collected feedback through participant observation, interviews, and questionnaires.
Results and discussion:
The minimalist approach of delivering information to maintenance technicians was well received and supported users with varying skill levels.
Conclusion:
The context-sensitive level of expertise concept empowers users to decide on the depth of technical information that they require to complete the task at hand. The semantic structure of DITA XML works well in the delivery of technical information to the users based on their skill levels. Many of the key principles of minimalism are applicable to hardware maintenance instructions.
期刊介绍：
The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication—including but not limited to technical and business communication. Papers should address the research interests and needs of technical communicators, engineers, scientists, information designers, editors, linguists, translators, managers, business professionals, and others from around the globe who practice, conduct research on, and teach others about effective professional communication. The Transactions publishes original, empirical research that addresses one of these contexts: The communication practices of technical professionals, such as engineers and scientists The practices of professional communicators who work in technical or business environments Evidence-based methods for teaching and practicing professional and technical communication.
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