Exploring Local Managers’ Motivations to Seek Problem-Solving in Response to Citizens’ Feedback Signals on Service Quality

IF 1 4区管理学 Q3 PUBLIC ADMINISTRATION Transylvanian Review of Administrative Sciences Pub Date : 2022-10-28 DOI:10.24193/tras.67e.5

Heontae Shin, Youngmin Oh

引用次数: 0

Abstract

"Performance management has become a global trend in government reform movements. Previous studies have emphasized performance feedback, referring to the fact that local governments have ad opted numerous performance practices to enhance local service performance. Accordingly, while many studies sought mechanisms that motivate manag ers to seek performance feedback, they have not clarified how the different performance information signals foster managers’ problem-solving activities. This study conducted a survey experiment to assess local managers’ agreement with a prob lem-solving system such as performance consulting when presented with the performance information on citizen satisfaction with service quality. The re sults indicate that local managers with low citizen satisfaction scores are more reactive to the perfor mance information, supporting problem-solving sys tem, and the managerial reactions to performance information increase with detailed information."

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针对市民对服务质素的反馈信号，探讨地方管理者寻求解决问题的动机

“绩效管理已经成为政府改革运动中的一种全球趋势。以前的研究强调绩效反馈，指的是地方政府选择了许多绩效实践来提高地方服务绩效。因此，尽管许多研究寻求激励管理者寻求绩效反馈的机制，但它们并没有阐明如何e不同的绩效信息信号促进了管理者解决问题的活动。本研究进行了一项调查实验，以评估当地管理人员在收到公民对服务质量满意度的绩效信息时对绩效咨询等问题解决系统的认同程度。结果表明，公民满意度得分较低的地方管理者对绩效信息的反应更大，支持解决问题的系统，管理者对业绩信息的反应随着详细信息的增加而增加。“

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Transylvanian Review of Administrative Sciences PUBLIC ADMINISTRATION-

CiteScore

2.10

自引率

10.00%

发文量

审稿时长

25 weeks

期刊介绍： TRAS represents a collective effort initiated by an international group aimed at boosting the research in the field of public administration in a country where during the communist regime there was no tradition in this sense. TRAS represents a unique source of specialized analysis of the ex-communist space, of the transition processes to democracy, of the reform of public administration, and of comparative analysis of administrative systems. The general topic covered by the articles in the Review is administrative sciences. As a result of an interdisciplinary, modern approach, the articles cover the following specific themes: Public management, public policy, administrative law, public policy analysis, regional development, community development, public finances, urban planning, program evaluation in public administration, ethics, comparative administrative systems, etc. TRAS encourages the authors to submit articles that are based on empirical research. From the standpoint of the topic covered, TRAS is lined up with the trends followed by other international journals in the field of public administration. All articles submitted to the Transylvanian Review of Administrative Sciences have to present a clear connection to the field of administrative sciences and the research (both theoretical and empirical) should be conducted from this perspective. Interdisciplinary topics related to organizational theory, sustainable development and CSR, international relations, etc. can be considered for publication, however the research needs to address relevant issues from the perspective of the public sector. Articles which use highly specialized econometrics models as well as studies addressing macro-economic topics will not be considered for evaluation. The decision on whether a certain topic falls within the interest of TRAS belongs to the editors and it is not connected with the overall quality of the work submitted.