Social turbulence differs from social change when societies experience relatively unusual or dramatic internal and/ or external discord and pressure to change (Sztompka, 2000; Weinstein, 2010; Harper and Leicht, 2018). As long as there has been social governance, groups, tribes, and nations have experienced turbulence from time to time (Chua, 2019; Drews, 1995). Turbulence in social processes varies greatly in sources, intensity, and perspective (Tarrow, 2022). This essay reviews the fundamental aspects of social turbulence in order to frame current issues creating contemporary turbulence, and in this essay, we pay special attention to internal turbulence trends by providing examples in various types of governments from autocratic to democratically oriented.
社会动荡不同于社会变革，社会动荡是指社会经历相对异常或剧烈的内部和/或外部不和谐和变革压力（Sztompka，2000；Weinstein，2010；Harper and Leicht，2018）。只要存在社会治理，群体、部落和国家就会不时经历动荡（Chua，2019；Drews，1995）。社会进程中的动荡在来源、强度和角度上都有很大不同（Tarrow，2022 年）。本文回顾了社会动荡的基本方面，以框定当前造成当代动荡的问题。在本文中，我们特别关注内部动荡的趋势，提供了从专制到民主导向的各类政府中的实例。
{"title":"Turbulence in Social Governance Processes: an Overview","authors":"Montgomery Van Wart","doi":"10.24193/tras.si2023.1","DOIUrl":"https://doi.org/10.24193/tras.si2023.1","url":null,"abstract":"Social turbulence differs from social change when societies experience relatively unusual or dramatic internal and/ or external discord and pressure to change (Sztompka, 2000; Weinstein, 2010; Harper and Leicht, 2018). As long as there has been social governance, groups, tribes, and nations have experienced turbulence from time to time (Chua, 2019; Drews, 1995). Turbulence in social processes varies greatly in sources, intensity, and perspective (Tarrow, 2022). This essay reviews the fundamental aspects of social turbulence in order to frame current issues creating contemporary turbulence, and in this essay, we pay special attention to internal turbulence trends by providing examples in various types of governments from autocratic to democratically oriented.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"111 23","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138958430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Europe and North America are facing demographic changes with an aging population and declining birth rates. This has implications for the labor market and the workforce of the future. An existential crisis for public institutions is that the public sector is no longer the employer of choice. The public sector is already facing challenges in recruitment, filling vacancies with competent and talented personnel, and retaining public servants. The paradigm shifts in the state from public administration to new public management and new public governance in part underlies this declining interest in public service with the introduction of neo-liberal public sector reforms over the decades, downsizing of the state, relatively lower pay, and various austerity measures. The article revisits these paradigm shifts of the state, providing a review and discussing the impact of these shifts. Furthermore, the article argues for a new paradigm shift. A New Public Service Bargain, which recognizes and values public service because it is the human resource capacity of the state that is key to addressing crises, wicked policy problems and turbulent times.
{"title":"New Public Service Bargain: Time for Paradigm Shift in Turbulent Times?","authors":"Karen Johnston","doi":"10.24193/tras.si2023.5","DOIUrl":"https://doi.org/10.24193/tras.si2023.5","url":null,"abstract":"Europe and North America are facing demographic changes with an aging population and declining birth rates. This has implications for the labor market and the workforce of the future. An existential crisis for public institutions is that the public sector is no longer the employer of choice. The public sector is already facing challenges in recruitment, filling vacancies with competent and talented personnel, and retaining public servants. The paradigm shifts in the state from public administration to new public management and new public governance in part underlies this declining interest in public service with the introduction of neo-liberal public sector reforms over the decades, downsizing of the state, relatively lower pay, and various austerity measures. The article revisits these paradigm shifts of the state, providing a review and discussing the impact of these shifts. Furthermore, the article argues for a new paradigm shift. A New Public Service Bargain, which recognizes and values public service because it is the human resource capacity of the state that is key to addressing crises, wicked policy problems and turbulent times.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"75 20","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138957935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article argues that regulatory trust is established and maintained through a relationship between stakeholders and the government, with the former group of organizations and individuals relying on their understanding of this relationship. Federal administrative law in the United States makes the expectations about the regulatory environment on which stakeholders rely more meaningful by granting stakeholders the right to bring actions in court when their expectations are being (or seem likely to be) dashed. To make this argument, I begin with the threshold question of how courts serve as a forum for voicing claims of distrust in regulatory regimes. I then consider the importance of political accountability over regulatory decision making, illustrating the concerns about the structure of agencies that regulate consumer and housing finance. Next, I will discuss a second major challenge to trust that arises from the extent to which the authority of regulatory agencies is circumscribed by legislation. Along the way, I draw on the case law presented to argue that problems of trust in financial regulation center on the reliance interests of stakeholders. Finally, the argument suggests a research agenda into trust as a reliance interest that I sketch in the conclusion.
{"title":"\"Trust as a Reliance Interest: Administrative Law and Financial Regulation in the United States and its Comparative Implications\"","authors":"Anthony M. Bertelli","doi":"10.24193/tras.si2023.2","DOIUrl":"https://doi.org/10.24193/tras.si2023.2","url":null,"abstract":"This article argues that regulatory trust is established and maintained through a relationship between stakeholders and the government, with the former group of organizations and individuals relying on their understanding of this relationship. Federal administrative law in the United States makes the expectations about the regulatory environment on which stakeholders rely more meaningful by granting stakeholders the right to bring actions in court when their expectations are being (or seem likely to be) dashed. To make this argument, I begin with the threshold question of how courts serve as a forum for voicing claims of distrust in regulatory regimes. I then consider the importance of political accountability over regulatory decision making, illustrating the concerns about the structure of agencies that regulate consumer and housing finance. Next, I will discuss a second major challenge to trust that arises from the extent to which the authority of regulatory agencies is circumscribed by legislation. Along the way, I draw on the case law presented to argue that problems of trust in financial regulation center on the reliance interests of stakeholders. Finally, the argument suggests a research agenda into trust as a reliance interest that I sketch in the conclusion.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"65 6","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139169326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
"The turbulent times governments all over the world are facing include the transition towards the Fourth Industrial Revolution (4IR) in which the confluence of new technological developments result in major challenges for national as well as local governments. The confluence of the newly developed technologies is only possible if huge amounts of data can be stored and transmitted at high speed in, among others, hyperscale data centers (HDCs). This paper focuses on the complex relation that arises between local governments - on whose soil the HDCs are built - and the high tech companies planning and building the HDCs. This relationship is characterized by an unequal playing field with local governments being no match for the high tech industry. The latter sometimes have annual turnovers 1000 times higher than those of local governments and impose rather different demands on decision making processes than governments do. They impose restrictions on the decision-making process that result in processes running counter to principles of good governance and, if exposed, result in a deterioration of institutional trust among the population. This is illustrated through a case study in which a small municipality in the Netherlands was faced with an offer from Meta to make a huge investment in a hyperscale data center, provided the whole process towards the permits and the approval of the building would remain secretive. Shown is an imposed secrecy by the high tech firm and information revealed about the process afterward through the Freedom of Information Act disclosing many irregularities. This changed the existing trust in the municipality into complete distrust at the end of the process and eventually forced the High Tech company to withdraw. The relevance of this paper for this special issue is that the case study shows that the new developments towards the 4IR require capacitated, knowledgeable and decisive local governments, which momentarily are not even present in a developed country like the Netherlands."
"世界各国政府都面临着动荡的时代，其中包括向第四次工业革命（4IR）的过渡，新技术的发展给国家和地方政府带来了重大挑战。只有在超大规模数据中心（HDC）等设备中高速存储和传输海量数据，才能实现新技术的融合。本文重点探讨地方政府（超大规模数据中心就建在地方政府的土地上）与规划和建设超大规模数据中心的高科技公司之间的复杂关系。这种关系的特点是竞争环境不平等，地方政府不是高科技产业的对手。后者的年营业额有时是地方政府的 1000 倍，对决策过程的要求也与政府不同。它们对决策过程施加限制，导致决策过程与善治原则背道而驰，一旦暴露，就会导致民众对机构的信任度下降。有一个案例可以说明这一点：荷兰的一个小市镇面对 Meta 公司提出的巨额投资超大规模数据中心的提议，条件是整个许可和建筑审批过程必须保密。这就是高科技公司强加的保密措施，以及事后通过《信息自由法》披露的有关该过程的信息，其中披露了许多违规行为。这使得人们对市政当局原有的信任在整个过程结束时变成了完全的不信任，并最终迫使高科技公司退出。这篇论文与本特刊的相关性在于，案例研究表明，4IR 的新发展需要有能力、有知识和有决断力的地方政府，而在荷兰这样的发达国家，目前甚至还不存在这样的地方政府"。
{"title":"Turbulence in the Relationships Between Governments and High Tech Firms","authors":"M. D. de Vries","doi":"10.24193/tras.si2023.10","DOIUrl":"https://doi.org/10.24193/tras.si2023.10","url":null,"abstract":"\"The turbulent times governments all over the world are facing include the transition towards the Fourth Industrial Revolution (4IR) in which the confluence of new technological developments result in major challenges for national as well as local governments. The confluence of the newly developed technologies is only possible if huge amounts of data can be stored and transmitted at high speed in, among others, hyperscale data centers (HDCs). This paper focuses on the complex relation that arises between local governments - on whose soil the HDCs are built - and the high tech companies planning and building the HDCs. This relationship is characterized by an unequal playing field with local governments being no match for the high tech industry. The latter sometimes have annual turnovers 1000 times higher than those of local governments and impose rather different demands on decision making processes than governments do. They impose restrictions on the decision-making process that result in processes running counter to principles of good governance and, if exposed, result in a deterioration of institutional trust among the population. This is illustrated through a case study in which a small municipality in the Netherlands was faced with an offer from Meta to make a huge investment in a hyperscale data center, provided the whole process towards the permits and the approval of the building would remain secretive. Shown is an imposed secrecy by the high tech firm and information revealed about the process afterward through the Freedom of Information Act disclosing many irregularities. This changed the existing trust in the municipality into complete distrust at the end of the process and eventually forced the High Tech company to withdraw. The relevance of this paper for this special issue is that the case study shows that the new developments towards the 4IR require capacitated, knowledgeable and decisive local governments, which momentarily are not even present in a developed country like the Netherlands.\"","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"49 10","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138955518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The article discusses managers’ decision-making strategies that encompass risk, time pressure, and uncertainty into a heuristic logic of obligation to act. It highlights the performative features of metacognitive processes that put intuition into use within the framework of bounded rationality and emotional intelligence. Among the threats that leaders face when confronted with intuitive decision-making are failure, blame, and reputational damage, with ensuing restoration tactics. The implications for impactful managerial practices concern ways to reconcile short-term acceptability with collective rationality outcomes of actionable decisions.
{"title":"\"Managers’ Decision-Making Strategies During Crises: Bounded Rationality and Intuition — an Interplay\"","authors":"Marian Preda, O. Stan","doi":"10.24193/tras.si2023.7","DOIUrl":"https://doi.org/10.24193/tras.si2023.7","url":null,"abstract":"The article discusses managers’ decision-making strategies that encompass risk, time pressure, and uncertainty into a heuristic logic of obligation to act. It highlights the performative features of metacognitive processes that put intuition into use within the framework of bounded rationality and emotional intelligence. Among the threats that leaders face when confronted with intuitive decision-making are failure, blame, and reputational damage, with ensuing restoration tactics. The implications for impactful managerial practices concern ways to reconcile short-term acceptability with collective rationality outcomes of actionable decisions.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"38 18","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138956454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The article aims to analyze the level of politicization of civil service in Romania, its goals, and consequences. We adopted a rather narrow perspective on politicization and we concentrated mainly on analyzing the recruitment, promotion, and dismissal of civil servants based on political criteria. The research findings were used to discuss the consequences of politicization on the governance of public institutions during turbulent times. In this regard, we conducted an email-based survey of the civil servants. The majority of the sample was composed of graduates of public administration programs at four major universities in Romania, who work in public institutions. We collected the data between May and November 2023 and we obtained 211 valid questionnaires. We found that appointments based on political criteria lower the work motivation of public employees, and increase the level of incompetence and instability of public institutions. The most affected are public employees in management positions, those who have longer work experience in the public sector, and those who work in public institutions that are part of central administration. Therefore, frequent changes based on political criteria lower the capacity of public institutions to respond to disruptive events by generating a loss of expertise, instability, and discontinuity in policy implementation. However, turbulent times require flexibility and adaptation to unexpected and unpredictable events, and political appointees might be more responsive and cooperative.
{"title":"\"Politicization of Public Administration in Romania and its Consequences for Governance in Turbulent Times\"","authors":"Liviu Radu, Bianca Veronica Radu","doi":"10.24193/tras.si2023.8","DOIUrl":"https://doi.org/10.24193/tras.si2023.8","url":null,"abstract":"The article aims to analyze the level of politicization of civil service in Romania, its goals, and consequences. We adopted a rather narrow perspective on politicization and we concentrated mainly on analyzing the recruitment, promotion, and dismissal of civil servants based on political criteria. The research findings were used to discuss the consequences of politicization on the governance of public institutions during turbulent times. In this regard, we conducted an email-based survey of the civil servants. The majority of the sample was composed of graduates of public administration programs at four major universities in Romania, who work in public institutions. We collected the data between May and November 2023 and we obtained 211 valid questionnaires. We found that appointments based on political criteria lower the work motivation of public employees, and increase the level of incompetence and instability of public institutions. The most affected are public employees in management positions, those who have longer work experience in the public sector, and those who work in public institutions that are part of central administration. Therefore, frequent changes based on political criteria lower the capacity of public institutions to respond to disruptive events by generating a loss of expertise, instability, and discontinuity in policy implementation. However, turbulent times require flexibility and adaptation to unexpected and unpredictable events, and political appointees might be more responsive and cooperative.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"41 10","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138957217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article evaluates whether the failures of the two coalition governments that presided over Slovakia between March 2020 and September 2022 should be connected primarily to the two crises of the investigated period (COVID-19 and the war in Ukraine), or whether other critical factors were involved. Our findings highlight the limited performance of public administration in Slovakia and the very limited capacity of both governments to govern during the selected period. We confirmed that the coalition governments were created from ‘non-standard’ political parties, and the leadership was problematic. We do not insist that these factors are interrelated, but the possibility should be the focus of further research.
{"title":"\"‘Non-Standard’ Political Parties and the Capacity to Govern in Turbulent Times: Slovakia 2020–2022\"","authors":"Ivan Malý, Juraj Nemec","doi":"10.24193/tras.si2023.6","DOIUrl":"https://doi.org/10.24193/tras.si2023.6","url":null,"abstract":"This article evaluates whether the failures of the two coalition governments that presided over Slovakia between March 2020 and September 2022 should be connected primarily to the two crises of the investigated period (COVID-19 and the war in Ukraine), or whether other critical factors were involved. Our findings highlight the limited performance of public administration in Slovakia and the very limited capacity of both governments to govern during the selected period. We confirmed that the coalition governments were created from ‘non-standard’ political parties, and the leadership was problematic. We do not insist that these factors are interrelated, but the possibility should be the focus of further research.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"121 9","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138953961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While Romania has undergone huge progress during the last 30 years, the situation of marginalized groups hasn’t progressed as well as the country’s rapid economic development. The plight of vulnerable groups such as unhoused people, persons with disabilities, and the LGBTQ community continues to be a source of social turbulence, as they are consistently facing exclusion. Authorities do not prioritize their integration within society and there is a lack of policies to deal with these issues, leading to the appearance of extremely polarizing movements such as the 2018 referendum initiative to ban same-sex unions. This paper aims to analyze three case studies where advocacy organizations championed the cause of the above-mentioned groups, in order to increase visibility, representation, and integration, and pinpoint best practices for organizations advocating on behalf of disadvantaged groups. The three main best practices we have learned regarding advocacy projects targeting public policy for marginalized groups are: a. always put a local group at the center of the project, b. bring outside partners or mentors who can bring advocacy skills to the project, c. look for other, supplemental, positive outcomes, that usually tend to come up in the work with marginalized groups.
{"title":"\"Romanian Ngos’ Efforts to Advocate on Behalf of Marginalized Groups and Prevent Social Turbulence\"","authors":"L. Irimieș, Cosmin Irimieș, Emil Mesaros","doi":"10.24193/tras.si2023.4","DOIUrl":"https://doi.org/10.24193/tras.si2023.4","url":null,"abstract":"While Romania has undergone huge progress during the last 30 years, the situation of marginalized groups hasn’t progressed as well as the country’s rapid economic development. The plight of vulnerable groups such as unhoused people, persons with disabilities, and the LGBTQ community continues to be a source of social turbulence, as they are consistently facing exclusion. Authorities do not prioritize their integration within society and there is a lack of policies to deal with these issues, leading to the appearance of extremely polarizing movements such as the 2018 referendum initiative to ban same-sex unions. This paper aims to analyze three case studies where advocacy organizations championed the cause of the above-mentioned groups, in order to increase visibility, representation, and integration, and pinpoint best practices for organizations advocating on behalf of disadvantaged groups. The three main best practices we have learned regarding advocacy projects targeting public policy for marginalized groups are: a. always put a local group at the center of the project, b. bring outside partners or mentors who can bring advocacy skills to the project, c. look for other, supplemental, positive outcomes, that usually tend to come up in the work with marginalized groups.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"3 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138954941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Does administrative reform boost the favorable business environment? What is the mechanism underlying such reform? This study explores the relationship between administrative reform and the business environment in China via a mixed-method approach. This paper extends administrative burden theory to government-company interactions and then proposes a framework that bridges administrative reform and the business environment. Based on firm-level survey data and case data, this quantitative analysis confirms that administrative reform can significantly boost the favorable business environment and that administrative burden is a mediating variable during this process. The qualitative comparative analysis contends that there are three different configurations that can boost the favorable business environment: collaborative governance, government-driven, and enterprise-driven configurations. Theoretically, this paper extends the administrative burden theory, which brings companies into this theory as new actors. We also provide reform advice for practitioners.
{"title":"Does Administrative Reform Improve the Business Environment in China? A Mixed-Method Analysis Based on Administrative Burden Theory","authors":"Zhang CHUN, Liao FUCHONG, Wang XIAOJUN","doi":"10.24193/tras.70e.2","DOIUrl":"https://doi.org/10.24193/tras.70e.2","url":null,"abstract":"Does administrative reform boost the favorable business environment? What is the mechanism underlying such reform? This study explores the relationship between administrative reform and the business environment in China via a mixed-method approach. This paper extends administrative burden theory to government-company interactions and then proposes a framework that bridges administrative reform and the business environment. Based on firm-level survey data and case data, this quantitative analysis confirms that administrative reform can significantly boost the favorable business environment and that administrative burden is a mediating variable during this process. The qualitative comparative analysis contends that there are three different configurations that can boost the favorable business environment: collaborative governance, government-driven, and enterprise-driven configurations. Theoretically, this paper extends the administrative burden theory, which brings companies into this theory as new actors. We also provide reform advice for practitioners.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"151 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135979017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ruxandra-Irina POPESCU, Oana Matilda SABIE, Marian Iulian TRUȘCĂ
In the new contemporary pandemic paradigm, higher education in public administration and beyond knows challenges, barriers, and opportunities for the academic process. Shocks, environmental changes and physical distancing in recent years have led to the implementation of efficient solutions in educational services, based on artificial intelligence (AI). Thus, in the global academic landscape, many international universities have adopted a ‘chatbot’, a digital interface designed to stimulate conversation with people. Modern algorithmic communications have effects, such as: increasing the number of enrollments in public administration programs, improving academic experience and active student participation, while reducing administrative tasks on university staff. This paper aims to provide a glimpse on the perceptions of the potential impact of conversational artificial intelligence on public administration (PA) programs from universities and to reflect on its implications for university leaders and staff work and also on students’ engagement. The paper will focus on how AI tools will help university programs to be more effective, and how technology will support the limited human resources in this sector. In order to gather the data for this research, the interview was used as well as case studies from international universities that have implemented a chatbot. The research findings capture technological and digital advances that will continue to shape the higher education landscape and its curricula, especially in PA programs. As a result, leaders will need to monitor how artificial intelligence, in particular conversational agents, influences universities’ images; attraction and retention for students in PA programs and other important partners; staff productivity, and how to be more proactive in initiating pilot projects. This is one of the few publications that looks at the expectations for conversational AI in higher education today. In this sense, implementing a chatbot can be a competitive advantage in a market where modern technologies weigh heavily and make a difference.
{"title":"The Contribution of Artificial Intelligence to Stimulating the Innovation of Educational Services and University Programs in Public Administration","authors":"Ruxandra-Irina POPESCU, Oana Matilda SABIE, Marian Iulian TRUȘCĂ","doi":"10.24193/tras.70e.5","DOIUrl":"https://doi.org/10.24193/tras.70e.5","url":null,"abstract":"In the new contemporary pandemic paradigm, higher education in public administration and beyond knows challenges, barriers, and opportunities for the academic process. Shocks, environmental changes and physical distancing in recent years have led to the implementation of efficient solutions in educational services, based on artificial intelligence (AI). Thus, in the global academic landscape, many international universities have adopted a ‘chatbot’, a digital interface designed to stimulate conversation with people. Modern algorithmic communications have effects, such as: increasing the number of enrollments in public administration programs, improving academic experience and active student participation, while reducing administrative tasks on university staff. This paper aims to provide a glimpse on the perceptions of the potential impact of conversational artificial intelligence on public administration (PA) programs from universities and to reflect on its implications for university leaders and staff work and also on students’ engagement. The paper will focus on how AI tools will help university programs to be more effective, and how technology will support the limited human resources in this sector. In order to gather the data for this research, the interview was used as well as case studies from international universities that have implemented a chatbot. The research findings capture technological and digital advances that will continue to shape the higher education landscape and its curricula, especially in PA programs. As a result, leaders will need to monitor how artificial intelligence, in particular conversational agents, influences universities’ images; attraction and retention for students in PA programs and other important partners; staff productivity, and how to be more proactive in initiating pilot projects. This is one of the few publications that looks at the expectations for conversational AI in higher education today. In this sense, implementing a chatbot can be a competitive advantage in a market where modern technologies weigh heavily and make a difference.","PeriodicalId":45832,"journal":{"name":"Transylvanian Review of Administrative Sciences","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135978396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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