Opinión de la población migrante sobre los cuidados del equipo de salud en dos policlínicas municipales de Montevideo

Abstract

This research aims to identify the opinion of the migrant population regarding patient care that eases their access to Public Healthcare Services. The target population is international migrants who attend two local outpatient clinics in Montevideo, Uruguay. The research is quantitative, descriptive and crosssectional. Data collection was carried out through a survey, applied to 38 migrant users who were over 18 years old, with a minimum of three consultations carried out at the selected outpatient clinics. The socioBarboza, A., Casavieja, D., López, S., Marina, K., & Toledo, N. Opinión de la población migrante Enfermería: Cuidados Humanizados. 2020; 9(1): 44-53 45 demographic profile showed a predominance of the age range between 28 and 38 years old (47.4%), the female gender (68.4%), countries from Latin America and the Caribbean (98.4%) and a higher education level (63.8%). Regarding patient care, 92.1% of respondents reported feeling the attention was suitable at the outpatient clinics and 100% stated they desired to continue attending. The most helpful types of patient care regarding access improvements were those related to communication (97.4%) and the quality of advisory services (89.5%). Cultural care defined as the Healthcare Team's interest in the patient’s culture and beliefsproved to be the least prevalent with 41.2% and 62.5% negative responses, respectively. .