The Effect of Waiters’ Occupational Identity on Employee Turnover Within The Context of Michelin-Starred Restaurants

IF 4.4 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Hospitality & Tourism Research Pub Date : 2021-08-05 DOI:10.1177/10963480211034903
maria Jesus Jerez, M. Jesús, Jerez Jerez
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引用次数: 1

Abstract

Although restaurants employ a high number of employees across the United Kingdom, accounting for 4.5% of total U.K. employment, this figure masks the relatively high degree of employee turnover. There is limited information about work engagement and turnover among waitering staff (servers). This study analyzed which antecedents (e.g., employer brand, extraversion, and stereotype) impact servers’ occupational identity, and how this relationship affects work engagement and employee turnover within a theoretically informed conceptual framework. A sample of servers in London based Michelin-starred restaurants was used (N = 398). Although extraversion and stereotype reactance were not found to be relevant to occupational identity, employer brand was. The notion that the construction of occupational identity has consequences for work engagement and employee turnover was supported, as positive relationships were found. This research has practical implications for restaurant management strategy, and informs further investigations within the field.
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米其林星级餐厅背景下服务员职业认同对员工流动的影响
尽管英国各地的餐馆雇佣了大量员工,占英国总就业人数的4.5%,但这一数字掩盖了相对较高的员工流动率。关于服务员(服务员)的工作参与度和离职率的信息有限。本研究在理论知情的概念框架内分析了哪些前因(如雇主品牌、外向型和刻板印象)影响服务器的职业身份,以及这种关系如何影响工作敬业度和员工流动。使用了伦敦米其林星级餐厅的服务员样本(N=398)。尽管外向和刻板印象抗拒与职业认同无关,但雇主品牌与职业认同有关。职业认同的构建会对工作投入和员工流动产生影响,这一观点得到了支持,因为发现了积极的关系。这项研究对餐厅管理策略具有实际意义,并为该领域的进一步研究提供了依据。
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来源期刊
Journal of Hospitality & Tourism Research
Journal of Hospitality & Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
10.10
自引率
9.50%
发文量
54
期刊介绍: The Journal of Hospitality & Tourism Research (JHTR) is an international scholarly research journal that publishes high-quality, refereed articles that advance the knowledge base of the hospitality and tourism field. JHTR focuses on original research, both conceptual and empirical, that clearly contributes to the theoretical development of our field. The word contribution is key. Simple applications of theories from other disciplines to a hospitality or tourism context are not encouraged unless the authors clearly state why this context significantly advances theory or knowledge. JHTR encourages research based on a variety of methods, qualitative and quantitative.
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