Emotional labour strategies and job burnout: A meta-analysis of Chinese employees

IF 2.1 3区心理学 Q3 PSYCHOLOGY, SOCIAL Asian Journal of Social Psychology Pub Date : 2022-09-29 DOI:10.1111/ajsp.12554

Yingying Yin, Shiyue Sun, Lili Song, Cancan Jin, Yong Wang

引用次数: 0

Abstract

Emotional labour strategies have a significant impact on job burnout. However, current research results are controversial and unclear. A meta-analysis was conducted to explore the relationship between emotional labour strategies (surface acting and deep acting) and job burnout. A total of 84 empirical studies that included 28,242 participants were selected. The meta-analysis of the relationships between job burnout and surface acting and deep acting included 84 and 75 independent samples respectively. The results show that surface acting had a positive association (r = 0.25) with job burnout, whereas deep acting (r = −0.27) had a negative association with job burnout. Occupational types and measures of emotional labour strategies moderated the relationship between emotional labour strategies and job burnout, but this relationship was not moderated by measures of job burnout.

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情绪劳动策略与工作倦怠：中国员工的元分析

情绪劳动策略对工作倦怠有显著影响。然而，目前的研究结果存在争议和不明确。通过meta分析探讨情绪劳动策略(表层行为和深层行为)与工作倦怠的关系。共选取84项实证研究，28242名参与者。工作倦怠与表层行为和深层行为关系的meta分析分别包含84个和75个独立样本。结果表明，表层行为与工作倦怠呈显著正相关(r = 0.25)，深层行为与工作倦怠呈显著负相关(r = - 0.27)。职业类型和情绪劳动策略的测度对情绪劳动策略与工作倦怠的关系有调节作用，但工作倦怠的测度对情绪劳动策略与工作倦怠的关系没有调节作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asian Journal of Social Psychology PSYCHOLOGY, SOCIAL-

CiteScore

4.60

自引率

4.20%

发文量

期刊介绍： Asian Journal of Social Psychology publishes empirical papers and major reviews on any topic in social psychology and personality, and on topics in other areas of basic and applied psychology that highlight the role of social psychological concepts and theories. The journal coverage also includes all aspects of social processes such as development, cognition, emotions, personality, health and well-being, in the sociocultural context of organisations, schools, communities, social networks, and virtual groups. The journal encourages interdisciplinary integration with social sciences, life sciences, engineering sciences, and the humanities. The journal positively encourages submissions with Asian content and/or Asian authors but welcomes high-quality submissions from any part of the world.