Revision of an academic library user experience survey

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2019-02-04 DOI:10.1108/PMM-10-2018-0026
Beyza Aksu Dunya, S. D. Groote
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引用次数: 7

Abstract

Purpose The purpose of this paper is to explain how an academic library’s Student Experience Survey was revised and improved based on available research on survey design methodology and piloting efforts. Thus, it aims to contribute existing literature on library assessment and survey methodology by addressing issues of planning and coordinating assessment. The paper also provides a guideline on the survey revision process for existing instruments. Design/methodology/approach The library assessment coordinator collaborated with Assessment Coordinator Advisory Committee (AC2) to revise and improve the survey. The revision process started with adding suggested items and constructing new items based on library assessment planning survey administered to library faculty previously. Regular monthly meetings were held with the committee to facilitate the revision process. Multiple facets of the survey implementation were revised including wording, content, order and format of the items, response scales and survey distribution. Each facet was addressed based on available research on survey methodology and cross-checked with the committee members. Findings The revised 2018 University of Illinois at Chicago (UIC) Libraries Student Experience Survey consists of a total of nine items with response matrices, single choice response format and open-ended response format to measure students’ satisfaction, need and their use of the various library resources and services. The changes made to the survey are grouped into three categories: wording and content, response categories and scaling and design, font and layout. The revision process of the UIC Libraries Student Experience Survey can serve as an example for academic or other types of libraries that wish to track and report their impact regularly. Originality/value The UIC Libraries Student Experience Survey provides evidence that careful revision and piloting as well as obtaining relevant stakeholder buy-in to the process lead to build effective survey tools.
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高校图书馆用户体验调查的修订
本文的目的是解释如何在调查设计方法和试点工作的现有研究的基础上修改和改进高校图书馆的学生体验调查。因此,它旨在通过解决规划和协调评估的问题来贡献现有的图书馆评估和调查方法文献。该文件还为现有仪器的测量修订过程提供了指南。设计/方法/方法图书馆评估协调员与评估协调员咨询委员会(AC2)合作修改和改进调查。修订过程从增加建议项目和建立新的项目开始,这些项目是基于以前对图书馆教员进行的图书馆评估计划调查。与委员会每月定期举行会议,以促进修订程序。调查实施的多个方面进行了修订,包括措辞、内容、项目顺序和格式、回应量表和调查分布。每个方面都是根据现有的调查方法研究来解决的,并与委员会成员进行了交叉核对。经修订的2018年伊利诺伊大学芝加哥分校(UIC)图书馆学生体验调查共包括9个项目,采用回答矩阵、单选回答格式和开放式回答格式,以衡量学生对各种图书馆资源和服务的满意度、需求和使用情况。对调查所做的改变分为三类:措辞和内容、回应类别、比例和设计、字体和布局。UIC图书馆学生体验调查的修订过程可以作为希望定期跟踪和报告其影响的学术或其他类型图书馆的例子。独创性/价值UIC图书馆学生体验调查提供了证据,表明仔细的修订和试点以及获得相关利益相关者对该过程的支持可以构建有效的调查工具。
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
期刊最新文献
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