{"title":"‘Trust and safety’: exchange, protection and the digital market–fortress in platform capitalism","authors":"Graham Denyer Willis","doi":"10.1093/ser/mwad003","DOIUrl":null,"url":null,"abstract":"\n As a space of exchange that transcends historic jurisdictions, the Internet lacks a dominant security provider. This research examines how and why firms in platform capitalism have developed their own method and means of protection. ‘Trust and Safety’ (T&S) is a novel division of labour that has become nearly ubiquitous in the industry, encompassing many of the concerns raised about the influence of technology on politics, society and economy. The making of capitalist exchange online requires a similarly discrete making of protection beyond the state. T&S work ensures that interaction and exchange are sheltered, doing so by curating trust between atomized individuals, and asserting what belongs and what does not. T&S’ centrality to platform capitalism can be explained—in part—by Weber’s notion of the city as market–fortress; a spatialized condition of exchange protection that is foundational for fastening capitalism together and seeking to make it, and inequality, inevitable.","PeriodicalId":47947,"journal":{"name":"Socio-Economic Review","volume":" ","pages":""},"PeriodicalIF":3.2000,"publicationDate":"2023-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Socio-Economic Review","FirstCategoryId":"96","ListUrlMain":"https://doi.org/10.1093/ser/mwad003","RegionNum":2,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
As a space of exchange that transcends historic jurisdictions, the Internet lacks a dominant security provider. This research examines how and why firms in platform capitalism have developed their own method and means of protection. ‘Trust and Safety’ (T&S) is a novel division of labour that has become nearly ubiquitous in the industry, encompassing many of the concerns raised about the influence of technology on politics, society and economy. The making of capitalist exchange online requires a similarly discrete making of protection beyond the state. T&S work ensures that interaction and exchange are sheltered, doing so by curating trust between atomized individuals, and asserting what belongs and what does not. T&S’ centrality to platform capitalism can be explained—in part—by Weber’s notion of the city as market–fortress; a spatialized condition of exchange protection that is foundational for fastening capitalism together and seeking to make it, and inequality, inevitable.
期刊介绍:
Originating in the Society for the Advancement of Socio-Economics (SASE), Socio-Economic Review (SER) is part of a broader movement in the social sciences for the rediscovery of the socio-political foundations of the economy. Devoted to the advancement of socio-economics, it deals with the analytical, political and moral questions arising at the intersection between economy and society. Articles in SER explore how the economy is or should be governed by social relations, institutional rules, political decisions, and cultural values. They also consider how the economy in turn affects the society of which it is part, for example by breaking up old institutional forms and giving rise to new ones. The domain of the journal is deliberately broadly conceived, so new variations to its general theme may be discovered and editors can learn from the papers that readers submit. To enhance international dialogue, Socio-Economic Review accepts the submission of translated articles that are simultaneously published in a language other than English. In pursuit of its program, SER is eager to promote interdisciplinary dialogue between sociology, economics, political science and moral philosophy, through both empirical and theoretical work. Empirical papers may be qualitative as well as quantitative, and theoretical papers will not be confined to deductive model-building. Papers suggestive of more generalizable insights into the economy as a domain of social action will be preferred over narrowly specialized work. While firmly committed to the highest standards of scholarly excellence, Socio-Economic Review encourages discussion of the practical and ethical dimensions of economic action, with the intention to contribute to both the advancement of social science and the building of a good economy in a good society.