Working from home during COVID-19 and its impact on Indian employees' stress and creativity.

Abstract

The COVID-19 pandemic has caused unprecedented turmoil necessitating nations to impose lockdowns. Thus, organizations forced employees to work from home (WFH) by leveraging information technology. We explored the impact of WFH on employees during the lockdown. We conducted in-depth interviews of 24 employees across manufacturing and technology-enabled sectors in India and analyzed the data using Gioia's methodology. Four dimensions emerged from the impact of WFH on employees: role improvisation, stress, isolation, and self-initiated creativity. While some themes were common between the two industrial sectors, other themes varied. For instance, service sector employees reported current work-related stress, whereas manufacturing sector employees reported future-related stress. Interestingly, we discovered sparks of creativity among employees during this period either towards nurturing themselves (technology-enabled sector) or towards solving long-pending organizational issues (manufacturing sector). Most importantly, these creativity sparks were self-initiated. The study is novel as it explores the impact of large-scale WFH enforced during crisis.