Understanding the arena of smoldering crises: a longitudinal study of discursive struggles after implementing a new IT health care platform

IF 3.1 Q1 COMMUNICATION Journal of Communication Management Pub Date : 2022-09-23 DOI:10.1108/jcom-12-2021-0136
C. Maier, Finn Frandsen, Winni Johansen
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引用次数: 1

Abstract

PurposeThe aim of this paper is to study the development of a smoldering crisis over time. The focus is on a nationwide news media and online news communication related to a smoldering crisis running in the Danish healthcare system since 2016: the problematic implementation of a large-scale electronic health record (EHR), technology entitled Sundhedsplatformen (SP), in the hospitals of the capital region of Denmark.Design/methodology/approachBased on insights from crisis communication theories and in particular rhetorical arena theory (RAT), traces of SP smoldering crisis and patterns of discursive strategies are identified and explained from a longitudinal perspective to explain the communicative complexity that characterizes this smoldering crisis. To build an understanding of how this smoldering crisis is perceived, followed and kept alive, an analysis of (de)legitimation discursive strategies employed strategically by various actors and voices in news articles is conducted in relation to four communicative themes: issue identification, warnings, blame attribution and potential solutions.FindingsIt has been found that a legitimacy deficit emerges communicatively through specific (de)legitimation strategies during this smoldering crisis. New insights into RAT (Frandsen and Johansen, 2017) are also provided.Practical implicationsThis study is not only of theoretical relevance, but it is also of practical relevance for public relation professionals who aim to identify characteristics of starting smoldering crises as well as to find strategic responses to the ongoing challenges and the developing over time of smoldering crises.Originality/valueNew insights into RAT (Frandsen and Johansen, 2017) are provided.
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理解闷烧危机的舞台:实施新IT医疗平台后话语斗争的纵向研究
目的本文的目的是研究一场闷烧危机随时间的发展。重点是与2016年以来丹麦医疗系统中一场酝酿中的危机有关的全国性新闻媒体和在线新闻传播:大规模电子健康记录(EHR)、名为Sundhesplatformen(SP)的技术的实施存在问题,在丹麦首都地区的医院中。设计/方法/方法基于危机传播理论,特别是修辞场理论(RAT)的见解,从纵向角度识别和解释了SP闷烧危机的痕迹和话语策略模式,以解释这场闷烧危机所特有的传播复杂性。为了理解这场酝酿中的危机是如何被感知、跟踪和保持的,我们分析了新闻文章中各种行为者和声音战略性地使用的(去)合法化话语策略,涉及四个沟通主题:问题识别、警告、指责归因和潜在解决方案。研究发现,在这场闷烧的危机中,通过特定的(去)合法化策略,合法性赤字在沟通中出现。还提供了对RAT的新见解(Frandsen和Johansen,2017)。实际含义本研究不仅具有理论相关性,而且对公共关系专业人员也具有实际相关性,他们旨在确定引发闷烧危机的特征,并找到应对持续挑战和闷烧危机随时间发展的战略对策。原创性/价值提供了对RAT的新见解(Frandsen和Johansen,2017)。
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来源期刊
CiteScore
5.40
自引率
6.50%
发文量
29
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