Why Device-Related Digital Inequalities Matter for E-Government Engagement?

Abstract

Mobile devices were key drivers for recent Internet expansion in lower-income countries, democratizing access. Nonetheless, concerns arose regarding their role in the creation of new digital underclass related to the capital-enhancing consequences of Internet use. Among these, e-government engagement allows individuals to reduce the administrative burdens of governmental interactions. Nonetheless, its uptake has been proven to be highly stratified in Latin American countries where most services are not digital-by-default. The article argues that disparities in digital access play a role in this e-government divides. It examines the antecedents and determinants of household computer access and mobile-only Internet use, and e-government engagement in Brazil. Based on “TIC Domicilios 2019” survey, using logistic regressions to predict household access to computers, mobile-only Internet access, and e-government engagement. Mediation analyses of the latter models are conducted, testing the sequential nature of socio-digital inequalities based on the DiSTO framework. Findings show that living in a household with computers reduces the chances of being a mobile-only user and increases the odds of e-government engagement. Mobile-only access reduces e-government engagement. The effects of socioeconomic status and digital inequalities are mediated by household access to computers and mobile-only use. Implications for digital inclusion policies are discussed.