The perfect quality model and the quality of public finances

IF 0.4 Q4 BUSINESS, FINANCE Public Finance Quarterly-Hungary Pub Date : 2023-06-30 DOI:10.35551/pfq_2023_2_3
L. Csorba
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Abstract

The study undertakes to model of perfect quality in order to clarify the basic logic of quality improvement. The model defines the system of requirements based on the stakeholder’s point of view and the philosophy of Total Quality Management, which the perfect quality product can fully meet. The main obstacle may be that the system of stakeholder requirements is almost always fraught with internal contradictions. The system of requirements that has already been harmonized makes it possible to avoid the traditional way of quality development, namely the prioritization of requirements, and in this way, many of them being ignored. Consistency can be created primarily through mutual education, information, and lobbying activities. Some of the domestic public financial organizations can learn directly about the partial set of requirements of non-power stakeholders through legal remedy procedures, but for many this is not possible either. Few public financial organizations have a formal influence channel towards organizations exercising power, such as the State Audit Office and the Hungarian National Bank, which are far ahead of other organizations in terms of education and information.
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完善质量模型与公共财政质量
本研究对完美质量模型进行了研究,以阐明质量改进的基本逻辑。该模型基于利益相关者的观点和全面质量管理的哲学定义了需求体系,完美的质量产品可以完全满足这些需求。主要障碍可能是利益相关者需求体系几乎总是充满内部矛盾。已经统一的需求体系可以避免传统的质量发展方式,即需求的优先顺序,而这样一来,许多需求就被忽视了。一致性主要可以通过相互教育、信息和游说活动来创建。一些国内公共金融组织可以通过法律补救程序直接了解非权力利益相关者的部分要求,但对许多人来说,这也是不可能的。很少有公共金融组织对行使权力的组织有正式的影响力渠道,如国家审计署和匈牙利国家银行,它们在教育和信息方面远远领先于其他组织。
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来源期刊
CiteScore
0.90
自引率
40.00%
发文量
30
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