Alison Youngblood, Joyce W. Nutta, Duncan Dickson, M. W. Nutta
{"title":"Learning English as a second language in the back-of-the-House: proficiency and employment from the perspective of hotel human resource directors","authors":"Alison Youngblood, Joyce W. Nutta, Duncan Dickson, M. W. Nutta","doi":"10.1080/15332845.2020.1821426","DOIUrl":null,"url":null,"abstract":"Abstract Researchers in hospitality and human resources collaborated with researchers in teaching English to speakers of other languages to uncover the language needs of back-of-the-house employees at 15 hotels in a large resort area in the southeastern United States as perceived by human resource directors (n = 19). Results indicate few language barriers in securing employment but multiple communication breakdowns related to customer engagement as well as employee retention and promotion. Additionally, few properties offered quality English language programs that meet industry needs. The researchers suggest a model for language training that targets fluency in English as a second language specifically for hospitality and links it to workplace communication practices.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2020-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821426","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Human Resources in Hospitality and Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332845.2020.1821426","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 2
Abstract
Abstract Researchers in hospitality and human resources collaborated with researchers in teaching English to speakers of other languages to uncover the language needs of back-of-the-house employees at 15 hotels in a large resort area in the southeastern United States as perceived by human resource directors (n = 19). Results indicate few language barriers in securing employment but multiple communication breakdowns related to customer engagement as well as employee retention and promotion. Additionally, few properties offered quality English language programs that meet industry needs. The researchers suggest a model for language training that targets fluency in English as a second language specifically for hospitality and links it to workplace communication practices.
期刊介绍：
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement
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