DIGITAL MODELS OF INTERACTION DURING THE APPLICATION OF MECHANISMS FOR APPEALING THE SERVICE ACTIVITIES OF PUBLIC AUTHORITIES

Abstract

In order to achieve high results in building a competitive economy and a responsible civil society, it is important to pay attention to the development of control systems over the adoption and implementation of management decisions. At present, such activities need to be modernized towards the digital transformation of public administration using the capabilities of information and communication technologies in accordance with international standards and international legal acts, most of which have been ratified by Ukraine. To do this, the only criterion of efficiency should be the actual result obtained from the service activities of public authorities, which should be transparent and competitive. It is necessary to develop models of digital interaction taking into account international experience. There is an urgent need in Ukraine to inspect obsolete norms and create on this basis effective models of digital interaction between the government and the citizen in the field of mechanisms for appealing against the service activities of public authorities. The article describes the models of digital interaction in the application of mechanisms for appealing the provision of services by public authorities, identifies the main examples of successful application in practice of European countries. It is established that the influence on the provision of services by a citizen is mostly formal and declarative. The legal framework in this area must be modern and in line with international standards ratified by Ukraine.