Managing employees’ performance in Indian public sector undertakings during COVID-19 pandemic-induced blended working

S. Sameer
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引用次数: 1

Abstract

PurposeAcknowledging the significance of perceived organizational support (POS) for employees’ performance, this study aims to examine the underlying mechanism of task performance in a COVID-19 pandemic-induced blended working (TPBW) environment and the role of perceived usefulness of digitalization (PUDBW) in the process.Design/methodology/approachSurvey data collected from 204 managers of Indian public sector undertakings pursuing blended working for the first time were analyzed using structural equation modelling. A qualitative study on 31 such managers was also performed.FindingsAlthough employees perceived an improvement in POS, PUDBW and TPBW (during the COVID pandemic) in comparison to the pre-COVID time when traditional work design was operational, yet the improvement in task performance was not directly influenced by POS. POS had a positive effect on PUDBW, which in turn positively affected TPBW. PUD acted as a mediator. A negative moderation effect of POS on the relationship between PUDBW and TPBW was found.Practical implicationsFindings of the study may help organizations and policymakers to focus on key enablers, such as organizational support and relevant digital initiatives, for ensuring better task performance by their employees during a blended working environment, even in difficult times as the COVID-19 pandemic.Originality/valueThis study, for the first time, examined the proposed relationships in a new work setting of blended working and explained the underlying mediation and moderation mechanisms in their relationships.
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新冠肺炎疫情期间印度公共部门企业员工绩效管理
目的认识到感知组织支持(POS)对员工绩效的重要意义,本研究旨在研究新冠肺炎流行病诱导的混合工作(TPBW)环境中任务绩效的潜在机制以及数字化感知有用性(PUDBW)在这一过程中的作用。设计/方法/方法使用结构方程模型分析了从204名首次从事混合工作的印度公共部门企业管理人员收集的调查数据。还对31名此类管理人员进行了定性研究。发现尽管与传统工作设计投入使用的新冠疫情前相比,员工(在新冠疫情期间)感知到POS、PUDBW和TPBW有所改善,但任务绩效的改善并不直接受到POS的影响。POS对PUDBW有积极影响,进而对TPBW产生积极影响。PUD充当调解人。POS对PUDBW和TPBW之间的关系具有负调节作用。实际意义研究结果可能有助于组织和政策制定者将重点放在组织支持和相关数字举措等关键推动因素上,以确保员工在混合工作环境中更好地完成任务,即使在新冠肺炎大流行等困难时期也是如此。独创性/价值本研究首次在混合工作的新工作环境中考察了拟议的关系,并解释了它们关系中潜在的中介和调节机制。
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来源期刊
CiteScore
6.30
自引率
8.30%
发文量
18
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