New Techno-Stressors Among Knowledge Professionals: The Contribution of Artificial Intelligence and Websites that Misinform Clients

IF 4.2 3区管理学 Q2 BUSINESS International Journal of Electronic Commerce Pub Date : 2021-04-03 DOI:10.1080/10864415.2021.1887695

Nathalie Cadieux, Pierre Fournier, Jean Cadieux, Martine Gingues

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引用次数: 5

Abstract

ABSTRACT Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinform clients. This paper presents the development and validation of a 25-item self-report instrument (Techno-Stressors-Index; eight dimensions) based on established guidelines and including new and adapted dimensions of techno-stressors in a professional context. This study was conducted in four phases using a multimethod approach: qualitative exploratory ia pretest, a final validation using exploratory factor analysis and confirmatory factor analysis, and the assessment of nomological validity by testing the relationship between reactions to techno-stressors and psychological distress. The results confirm the relevance of insecurity induced by artificial intelligence and of websites that misinform clients as contributing factors to the technostress process.

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知识专业人士中的新技术压力源：人工智能和误导客户的网站的贡献

当前的技术压力测量没有考虑到信息和通信技术产生的一些最新技术压力源。这些压力源可能会通过挑战知识专业人士的可信度来影响他们，比如人工智能和误导客户的网站带来的不安全感。本文介绍了一种25项自我报告量表(技术-压力-指数;(8个维度)基于既定的指导方针，并在专业背景下包括新的和适应的技术压力因素维度。本研究分为四个阶段，采用多方法进行:前测的定性探索性研究，探索性因子分析和验证性因子分析的最终验证，以及通过测试技术应激源反应与心理困扰之间的关系来评估理论效度。结果证实了人工智能引起的不安全感和误导客户的网站作为技术压力过程的促成因素的相关性。

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来源期刊

International Journal of Electronic Commerce 工程技术-计算机：软件工程

CiteScore

7.20

自引率

16.00%

发文量

审稿时长

>12 weeks

期刊介绍： The International Journal of Electronic Commerce is the leading refereed quarterly devoted to advancing the understanding and practice of electronic commerce. It serves the needs of researchers as well as practitioners and executives involved in electronic commerce. The Journal aims to offer an integrated view of the field by presenting approaches of multiple disciplines. Electronic commerce is the sharing of business information, maintaining business relationships, and conducting business transactions by digital means over telecommunications networks. The Journal accepts empirical and interpretive submissions that make a significant novel contribution to this field.