An integrative model of information processing and contextual factors on exploring information systems outsourcing success

IF 5.5 Q1 MANAGEMENT Asia Pacific Management Review Pub Date : 2023-09-01 DOI:10.1016/j.apmrv.2022.12.001

Ying Chieh Liu , Chi Ming Kevin Huang , Yuh-Shihng Chang , Hsin-Mei Lin , Ping-Liang Chen

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引用次数: 1

Abstract

Information Systems (IS) outsourcing contracts often fail to deliver the planned business benefits. One major reason is that organizations have poor understanding of outsourcing. This study examined IS outsourcing success by integrating Information Processing Theory with four contextual factors (three organizational readiness factors: IT skills readiness, financial readiness and technology readiness, and one moderator factor: environmental dynamism). We collected 216 questionnaires to validate the proposed hypotheses. The statistical analysis revealed three findings. First, the fit between task uncertainty and organizational structural mechanism was significantly related to IS outsourcing success. Second, the negative moderating power of environmental dynamism on the relationship of IS outsourcing success with the fit between task uncertainty and organizational structural mechanism was significant. Finally, the three organizational readiness factors were significantly related to IS outsourcing success. This study provided new insights on the future development of Information Processing Theory and the improvement of IS outsourcing project performance.

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探索信息系统外包成功的信息处理与环境因素整合模型

信息系统(IS)外包合同经常不能交付计划的业务利益。一个主要原因是组织对外包缺乏理解。本研究通过将信息处理理论与四个上下文因素(三个组织准备因素:IT技能准备、财务准备和技术准备，以及一个调节因素:环境动态)相结合来检验信息系统外包的成功。我们收集了216份问卷来验证提出的假设。统计分析揭示了三个发现。第一，任务不确定性与组织结构机制的契合度与信息系统外包成功显著相关。第二，环境动态性对信息系统外包成功与任务不确定性和组织结构机制契合关系的负向调节作用显著。最后，三个组织准备因素与信息系统外包成功显著相关。本研究为信息处理理论的未来发展和信息系统外包项目绩效的提升提供了新的见解。

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来源期刊

Asia Pacific Management Review MANAGEMENT-

CiteScore

8.00

自引率

4.50%

发文量

期刊介绍： Asia Pacific Management Review (APMR), peer-reviewed and published quarterly, pursues to publish original and high quality research articles and notes that contribute to build empirical and theoretical understanding for concerning strategy and management aspects in business and activities. Meanwhile, we also seek to publish short communications and opinions addressing issues of current concern to managers in regards to within and between the Asia-Pacific region. The covered domains but not limited to, such as accounting, finance, marketing, decision analysis and operation management, human resource management, information management, international business management, logistic and supply chain management, quantitative and research methods, strategic and business management, and tourism management, are suitable for publication in the APMR.