Banking is a dominant player among the service providers in India. Interpersonal skills play a vital role in the banking industry, as intangible variables are influenced by communication. Through Transactional Analysis (TA), bankers can render better services to their customers by ensuring that the communication occurs at an acceptable level of ego state. This manuscript sets out to uncover the role of TA in determining the commitment and productivity of bankers. When we delve deeper into the workings of the banks, it is understandable that it is not just monetary transactions that are related to banking employees but also an interweaved set of compeller transactions between people that form the edifice of banking transactions. Therefore, effective interpersonal communication is essential for bank employees. Transactional Style Inventory tools were applied to measure the level of ego states, while structural equation modeling was used to explore the relationship between variables. Results show that respondents exhibit a higher level of adapted child ego and a lower level of creative child ego states. Moreover, nurturing parent, adult ego, and adapted child ego states significantly influence employee commitment and productivity. Based on the findings, the banks were recommended to incorporate developing a recruitment policy that checks the ego states of employees before placing them on the staffing panel of the workplace. Moreover, the research findings also help in using the ego states of employees to design human resource policies that can lead to better interpersonal communication that enhances the productivity of the employees.
This study explores the concept and antecedents of Intrapreneurship among Thai employees in Bangkok, Thailand.
The study uses an exploratory sequential mixed methodology. The data were collected from twenty-two in-depth interviews with Thai entrepreneurs and employees, followed by a survey of 648 salaried employees from Bangkok.
The findings from the interviews suggested that a sense of self-belief and ownership, collaboration in a team, the immediate supervisor, certain characteristics of the job and organization, and a culture of innovation in the organization affected intrapreneurship. The quantitative survey findings confirmed that self-efficacy, entrepreneurial orientation, team cohesion, and organizational support were significantly related to intrapreneurship in Thai companies. Additionally, a split data analysis revealed that the factors affecting intrapreneurship were distinct for the male and female cohorts, whereby self-efficacy was significant in the male data, whereas entrepreneurial orientation and team cohesion were significantly related to intrapreneurship in the female data.
The study proposes the creation of small teams, introduction of role models and internships, and creation of a platform for exchange of ideas as recommendations to encourage intrapreneurship. The study also notes that these initiatives might affect male and female intrapreneurs distinctly.
This is the first notable mixed methods study on intrapreneurship in Thailand. The findings of this study will, therefore, help managers to encourage employees towards intrapreneurial behavior and pave the way for future research on intrapreneurship in Thailand.