{"title":"Impact of Internal Branding on Student Engagement: Insights from a South African University","authors":"O’bidie Rudo Maunze, R. Abratt, Michela Mingione","doi":"10.1080/15332969.2020.1742979","DOIUrl":null,"url":null,"abstract":"Abstract This study explores how internal branding affects the levels of engagement with the brand by HEI students. The research setting for this study was the University of the Witwatersrand, Johannesburg, (Wits) a leading Commonwealth University in South Africa. Most studies on internal brand focus on employees and have been conducted in the developed word. This study focuses on students as the stakeholder and takes place in an emerging market. Assembling internal branding and student engagement from a theoretical perspective, the findings run counter to the known theory by showing that students can be engaged and loyal to the institution without the University having a formal internal branding program. The lack of internal branding had no impact on academic commitment but has a negative impact on brand engagement. Some reasons for this are suggested.","PeriodicalId":35539,"journal":{"name":"Services Marketing Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332969.2020.1742979","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Services Marketing Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332969.2020.1742979","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 6
Abstract
Abstract This study explores how internal branding affects the levels of engagement with the brand by HEI students. The research setting for this study was the University of the Witwatersrand, Johannesburg, (Wits) a leading Commonwealth University in South Africa. Most studies on internal brand focus on employees and have been conducted in the developed word. This study focuses on students as the stakeholder and takes place in an emerging market. Assembling internal branding and student engagement from a theoretical perspective, the findings run counter to the known theory by showing that students can be engaged and loyal to the institution without the University having a formal internal branding program. The lack of internal branding had no impact on academic commitment but has a negative impact on brand engagement. Some reasons for this are suggested.
Services Marketing QuarterlyBusiness, Management and Accounting-Business, Management and Accounting (miscellaneous)
CiteScore
2.40
自引率
0.00%
发文量
6
期刊介绍：
Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of industries that constitute the service sector of economies. The journal presents both theoretical and empirical articles including experimental and pilot studies addressing various issues faced by service marketers to enhance the development of the marketing literature in the application of marketing concepts to services. Areas of emphasis include: Service characteristics changes. Servicescape impacts. Service delivery impacts. Services impact on organizational image. Digital service environments and impacts. Evolution of services over time and by industry. Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and/or practice. Services Marketing Quarterly also welcome proposals for special issues.
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