Digital transparency and citizen participation: Evidence from the online crowdsourcing platform of the City of Sacramento

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Government Information Quarterly Pub Date : 2023-10-01 DOI:10.1016/j.giq.2023.101868

Boyuan Zhao , Shaoming Cheng , Kaylyn Jackson Schiff , Yeonkyung Kim

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Abstract

This paper examines the relationship between digital transparency and citizens' participation in government activity, specifically, online crowdsourcing. Many local governments have enhanced service transparency by disclosing and sharing information of government activities in digital format. These digital-driven transparency mechanisms often introduce interactive, tailor-made, and user-generating features to online government platforms. This paper explores the efficacy of digital transparency on citizens' participation in online crowdsourcing activities and its heterogeneous influences on various socioeconomic groups. Using the Propensity Score Matching and Difference-in-Differences (PSM-DID) method, this study analyzes the impact of digitized information disclosure to citizens' participation in Sacramento 311, an online crowdsourcing platform. It is found that enhancing digital transparency promotes citizens' participation in online crowdsourcing activities. Furthermore, results suggest that the influence of digital transparency on citizen participation is short termed and varies across communities of different socioeconomic conditions.

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数字透明度和公民参与：来自萨克拉门托市在线众包平台的证据

本文研究了数字透明度与公民参与政府活动，特别是在线众包之间的关系。许多地方政府通过以数字形式披露和共享政府活动信息，提高了服务透明度。这些数字驱动的透明机制通常为在线政府平台引入互动、量身定制和用户生成功能。本文探讨了数字透明度对公民参与在线众包活动的影响及其对不同社会经济群体的异质影响。本研究采用倾向得分匹配和差异中的差异（PSM-DID）方法，分析了数字化信息披露对在线众包平台Sacramento 311公民参与的影响。研究发现，提高数字透明度可以促进公民参与在线众包活动。此外，研究结果表明，数字透明度对公民参与的影响是短期的，并且在不同社会经济条件的社区中有所不同。

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来源期刊

Government Information Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

15.70

自引率

16.70%

发文量

106

期刊介绍： Government Information Quarterly (GIQ) delves into the convergence of policy, information technology, government, and the public. It explores the impact of policies on government information flows, the role of technology in innovative government services, and the dynamic between citizens and governing bodies in the digital age. GIQ serves as a premier journal, disseminating high-quality research and insights that bridge the realms of policy, information technology, government, and public engagement.