Identification and simulation of key influencing factors of online health information service quality from the perspective of information ecology

IF 2.4 3区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Library & Information Science Research Pub Date : 2023-01-01 DOI:10.1016/j.lisr.2022.101218

Xing Zhai , Xi Wang , Aiqing Han , Jinduo Tong , Yaqing Nie , YuKuan Xu

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引用次数: 4

Abstract

In the “digital intelligence” environment, the service quality of online health information services has become increasingly prominent. Using the Information Ecology theory as the research perspective, the factors affecting the quality of online health information service was investigated. Using the fuzzy D-I-S (Decision-making rial and Evaluation Laboratory- Interpretive structural modelling- system dynamics simulation) method, various factors of online health information service quality, such as importance, role and hierarchical relationship, and the impact of these factors on future services were analyzed. The main factors affecting the service quality were identified. Four of the most important core factors, the intelligence of technology, interactivity of services, ease of use of information, system ease-of-use, were simulated. Results showed that the service quality could be significantly improved by increasing the investment proportion of these four core factors. A basis for the construction of online health information service quality evaluation indicators, and also a reference for the improvement of online health information service quality was provided.

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信息生态学视角下网络卫生信息服务质量关键影响因素识别与模拟

在“数字智能”环境下，在线卫生信息服务的服务质量日益突出。以信息生态学理论为研究视角，对网络卫生信息服务质量的影响因素进行了研究。采用模糊D-I-S(决策试验与评价实验室-解释结构建模-系统动力学仿真)方法，分析了影响网络卫生信息服务质量的各因素的重要性、作用和层次关系，以及这些因素对未来服务的影响。确定了影响服务质量的主要因素。对技术的智能性、服务的交互性、信息的易用性、系统的易用性这四个最重要的核心因素进行了仿真。结果表明，增加这四个核心要素的投入比例可以显著提高服务质量。为构建网络健康信息服务质量评价指标提供了依据，也为提高网络健康信息服务质量提供了参考。

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来源期刊

Library & Information Science Research INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

4.60

自引率

6.90%

发文量

期刊介绍： Library & Information Science Research, a cross-disciplinary and refereed journal, focuses on the research process in library and information science as well as research findings and, where applicable, their practical applications and significance. All papers are subject to a double-blind reviewing process.