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The user experience of university library: A text mining analysis of a Q&A platform in China 大学图书馆的用户体验:中国问答平台的文本挖掘分析
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101326
Yan Li , E. Erjiang , Xin Tian
To gain a deeper understanding of the user experience in university libraries, an alternative channel for collecting user feedback was explored utilizing a prominent Chinese Question and Answer (Q&A) platform, Zhihu. A dataset consisting of 11 questions and 12,647 valid answers related to the user experience of university libraries on the Zhihu platform was collected. To analyze the collected user comments (answers) quantitatively, various techniques including word frequency analysis, semantic network analysis, Latent Dirichlet Allocation (LDA) topic modeling, and sentiment analysis were used. Findings revealed that factors influencing user experience can be categorized into six main groups: university life and future planning, choice and efficiency of study spaces, library resource management and staff behavior, seat usage behavior, noise issues, and the behavior of other users. Sentiment analysis revealed a mix of emotions in user experience. Positive experiences stemmed from quality learning environments and personal development support, while negative experiences were primarily caused by noise, seat scarcity, management issues, and other users' behavior. These varied emotional responses and suggested targeted improvements were explored. Findings could contribute to a deeper understanding of the user experience in university libraries and offer practical insights for improving library services.
为了深入了解大学图书馆的用户体验,我们利用国内著名的问答(Q&A)平台--知乎,探索了另一种收集用户反馈的渠道。我们在知乎平台上收集了与大学图书馆用户体验相关的 11 个问题和 12,647 个有效答案。为了对收集到的用户评论(答案)进行定量分析,研究人员使用了词频分析、语义网络分析、潜在德里希特分配(LDA)主题建模和情感分析等多种技术。研究结果显示,影响用户体验的因素可分为六大类:大学生活和未来规划、学习空间的选择和效率、图书馆资源管理和工作人员行为、座位使用行为、噪音问题以及其他用户的行为。情感分析揭示了用户体验中的各种情绪。积极的体验源于优质的学习环境和个人发展支持,而消极的体验则主要由噪音、座位稀缺、管理问题和其他用户的行为造成。我们探讨了这些不同的情绪反应,并提出了有针对性的改进建议。研究结果有助于加深对大学图书馆用户体验的理解,并为改善图书馆服务提供实用见解。
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引用次数: 0
A systematic review of library services platforms research and research agenda 图书馆服务平台研究和研究议程系统回顾
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101325
Ze Liu , Bo Shao
With changes in technology and user behavior, library services platforms (LSPs) have emerged and evolved rapidly, as has research on LSPs. The systematic review involved the analysis of 22 studies drawn from 4726 records, with the objective of providing empirical insights into the functions and roles of LSPs. System types, vendors, research methods, participants, roles, and challenges in LSPs research were identified. The results show that the existing studies mainly involve three system types: Alma, Sierra, and WMS, and their vendors are Ex Libris, OCLC, and Innovative. LSPs involve mainly two main types of roles: management-related roles and services-related roles. Meanwhile, libraries face several challenges in the implementation of the LSPs, caused by a huge amount of data, insufficient training, a lack of human resources, and a limited budget. The findings highlight opportunities for future research, including enriching research methodologies and expanding the types of users and systems investigated.
随着技术和用户行为的变化,图书馆服务平台(LSP)不断涌现并迅速发展,有关 LSP 的研究也是如此。本次系统性综述分析了来自 4726 条记录的 22 项研究,旨在提供有关 LSP 功能和作用的经验性见解。研究确定了系统类型、供应商、研究方法、参与者、角色和 LSP 研究中的挑战。结果显示,现有研究主要涉及三种系统类型:其供应商分别是 Ex Libris、OCLC 和 Innovative。LSP 主要涉及两大类角色:与管理相关的角色和与服务相关的角色。同时,图书馆在实施 LSP 的过程中面临着数据量巨大、培训不足、人力资源缺乏和预算有限等挑战。研究结果强调了未来研究的机遇,包括丰富研究方法和扩大调查的用户和系统类型。
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引用次数: 0
Data literacy in flux: Perspectives of community college librarians on evolving educational demands and library capacities 变化中的数据素养:社区大学图书馆员对不断变化的教育需求和图书馆能力的看法
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101327
Jeonghyun Kim, Sarah Evans, Lingzi Hong, Erin Rice-Oyler, Lydia Ogbadu-Oladapo
The current competitive job market emphasizes the need for broad data literacy skills, expecting students in higher education to be data literate. Community colleges are called upon to support students' data literacy, and community college libraries are expected to incorporate data literacy instruction across the curriculum. Semi-structured interviews were conducted with 21 community college librarians to explore their perspectives regarding data literacy. Community college librarians recognize the significance of data literacy for their students' academic success and professional development. Some have integrated data literacy training into their current roles, while many still seek ways to enhance their readiness to offer support in this area. The study findings highlight the importance of identifying the roles and contributions of community college librarians in empowering and enhancing students' data literacy needs.
当前竞争激烈的就业市场强调需要具备广泛的数据素养技能,并希望接受高等教育的学生具备数据素养。社区学院被要求为学生的数据素养提供支持,而社区学院图书馆则应将数据素养教学纳入整个课程。我们对 21 名社区学院图书馆员进行了半结构式访谈,以探讨他们对数据素养的看法。社区大学图书馆员认识到数据素养对学生学业成功和职业发展的重要意义。一些图书馆员已将数据素养培训融入到他们当前的工作中,而许多图书馆员仍在寻求各种方法来提高他们在这一领域提供支持的准备程度。研究结果凸显了明确社区大学图书馆员在提高学生数据素养方面的作用和贡献的重要性。
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引用次数: 0
Interpretable analysis of public library service outcomes based on ensemble learning models: Data study from China (2007–2021) 基于集合学习模型的公共图书馆服务成果可解释性分析:中国数据研究(2007-2021 年)
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101330
Qunzhe Ding, Zijian Wang, Mengting He, Qingong Shi
Service outcome is a crucial component in the overall evaluation of public library service efficiency. Specifically, identifying and analyzing key factors that influence public library service output precisely can provide a significant theoretical basis for rational library resource allocation planning. Utilizing 15 years of data from the National Bureau of Statistics of China, the research predicted library service outcomes based on resource inputs. To achieve high predictive performance, six ensemble learning models were trained and evaluated, with CatBoost selected for its superior performance. Additionally, SHAP interpretability method was applied alongside CatBoost to offer nuanced insights into the influence of various factors, from both holistic and local perspectives. The research not only provided concrete suggestions for enhancing public library service outcomes but also introduced new approaches for processing and analyzing data in the field of library science.
服务成果是全面评价公共图书馆服务效率的重要组成部分。具体而言,准确识别和分析影响公共图书馆服务产出的关键因素,可以为图书馆资源的合理配置规划提供重要的理论依据。本研究利用国家统计局 15 年的数据,基于资源投入预测图书馆服务产出。为了实现较高的预测性能,研究人员对六个集合学习模型进行了训练和评估,其中 CatBoost 因其卓越的性能而被选中。此外,在使用 CatBoost 的同时还使用了 SHAP 可解释性方法,从整体和局部的角度对各种因素的影响进行了细致入微的分析。这项研究不仅为提高公共图书馆服务成果提供了具体建议,还为图书馆学领域的数据处理和分析引入了新方法。
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引用次数: 0
Factors influencing the effect of proxy health information seeking behavior: A grounded theory exploration 代理健康信息寻求行为效果的影响因素:基于实证的理论探讨
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101328
Suping Zhang, Ning Wang
Extant research on proxy health information-seeking behavior (PHISB) mainly focuses on the process and influencing factors of behavior, as well as the characteristics, behavior patterns, and proxy-seeking intention of seekers. There is, however, a lack of discussion on the effect of PHISB. This study aims to construct a theoretical framework model of the factors that influence the effect of PHISB, and more specifically, the effect perceived by the proxy. Semi-structured in-depth interviews and procedural grounded theory were used to explore the factors influencing the proxy perceived effect of PHISB. Participants were 18 middle-aged individuals of different genders, occupations, and education levels in China. The interview texts were analyzed and coded according to procedural grounded theory, and four factors were found to influence the proxy perceived effect of PHISB in China: information quality, inherent cognition, rational cognition, and perceptual cognition. A theoretical framework model of these factors was constructed, which has certain reference values and significance for improving the effect of PHISB.
对代理健康信息寻求行为(proxy health information-seeking behavior, PHISB)的研究主要集中在代理健康信息寻求行为的过程和影响因素,以及寻求者的特征、行为模式和代理寻求意图等方面。然而,缺乏对PHISB影响的讨论。本研究旨在构建影响PHISB效果的因素的理论框架模型,更具体地说,是代理感知到的效果。采用半结构化深度访谈和程序扎根理论探讨了影响PHISB代理感知效果的因素。参与者为18名中国不同性别、职业和教育水平的中年人。根据程序扎根理论对访谈文本进行分析和编码,发现影响中国PHISB代理感知效果的四个因素:信息质量、内在认知、理性认知和感性认知。构建了这些因素的理论框架模型,对提高PHISB的效果具有一定的参考价值和意义。
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引用次数: 0
An exploration of feedback orientation in library workers 图书馆工作人员的反馈导向探索
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1016/j.lisr.2024.101317
Sean P. Kennedy , Miriam L. Matteson , Yue Ming

Feedback orientation is a measure of individual attitudes and receptivity towards feedback. Library managers and workers need to be aware of this individual difference to effectively leverage feedback for individual and organizational success. This exploratory study provides an evaluation and baseline measure of feedback orientation in libraries along with an analysis of individual and organizational factors that predict feedback orientation in library workers. An online survey of library workers (n = 332) revealed overall feedback orientation is in line with other professions. Findings show positive dispositional affect, affective-based interpersonal trust in the direct supervisor relationship, and employee's perception of organizational fairness, are all predictors of feedback orientation in library workers. This study generates awareness of feedback orientation in libraries and has implications for practice, especially for library supervisors who can tailor their feedback approaches to meet the needs of individual employees.

反馈导向是衡量个人对反馈的态度和接受程度的标准。图书馆管理者和工作人员需要意识到这一个体差异,以便有效利用反馈来促进个人和组织的成功。这项探索性研究对图书馆的反馈导向进行了评估和基线测量,并分析了预测图书馆工作人员反馈导向的个人和组织因素。对图书馆工作人员(n = 332)进行的在线调查显示,总体反馈导向与其他行业一致。调查结果显示,积极的处置情感、直接主管关系中基于情感的人际信任以及员工对组织公平性的感知,都是图书馆工作人员反馈导向的预测因素。这项研究提高了人们对图书馆反馈导向的认识,并对实践产生了影响,特别是对图书馆主管而言,他们可以根据员工的不同需求调整反馈方法。
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引用次数: 0
Factors affecting the cultural information needs of Chinese migrant workers and their role in the acculturation: A descriptive framework 影响中国农民工文化信息需求的因素及其在文化适应中的作用:描述性框架
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1016/j.lisr.2024.101316
Peng Xiao , Shuxian Liu , Andrew Madden

Migrant workers have a need for information about their home culture. These cultural information needs are affected by several factors. Qualitative data from a survey of 168 Chinese migrants, and qualitative data from 20 semi-structured interviews, yielded insights into the nature of these factors and of their influence on the migrants' acculturation. Findings indicate that psycho-cultural factors have the most influence on cultural information needs, followed by human capital factors, social interaction factors, and living situation factors. These findings suggest that the cultural information needs of migrant workers are linked to the workers' capability for cultural integration. Further discussion explores the role of cultural information in helping to enhance migrant workers' fluid identity and emotional resilience, as well as creating harmonious intergroup relationships, achieving social integration, and facilitating intercultural interactions. A theoretical and conceptual framework is proposed to help bridge the gap between studies of migrant information needs and of acculturation theory, and to increase understanding of the underlying links between information needs and cultural issues relating to migration.

外来务工人员需要了解自己家乡的文化。这些文化信息需求受到多种因素的影响。通过对 168 名中国移民的调查和 20 个半结构式访谈的定性数据,我们深入了解了这些因素的性质及其对移民文化适应的影响。研究结果表明,心理文化因素对文化信息需求的影响最大,其次是人力资本因素、社会互动因素和生活环境因素。这些研究结果表明,移民工人的文化信息需求与工人的文化融合能力有关。进一步的讨论探讨了文化信息在帮助提高农民工的流动身份认同和情绪恢复能力,以及创造和谐的群体间关系、实现社会融合和促进跨文化互动方面的作用。本文提出了一个理论和概念框架,以帮助弥合移民信息需求研究与文化适应理论研究之间的差距,并加深对信息需求与移民文化问题之间内在联系的理解。
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引用次数: 0
Corrigendum to “Space invaders: First-time users feel like intruders in the makerspace” [Library & Information Science Research 45/4 (2023) 101264] 空间入侵者:首次用户在创客空间中感觉自己是入侵者》[《图书馆与信息科学研究》45/4 (2023) 101264] 更正
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1016/j.lisr.2024.101318
Marijel Maggie Melo, Rachel Rodney
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引用次数: 0
Identifying the hypothetical adolescent in library and information science literature: Describing the reader constructed in recommendations of adult books for young adults 识别图书馆和信息科学文献中的假想青少年:描述为青少年推荐成人图书时构建的读者群
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1016/j.lisr.2024.101315
Amy Pattee

Professional writing in library and information science (LIS) constructs and reifies an imagined and “hypothetical” (Sulzer & Thein, 2016) adolescent subject understood in developmental terms as the beneficiary of programs and services created by adults on their behalf. Whereas this figure of the adolescent has and continues to be called up in discussions of young adult literature and young people’s reading of the same, this construct is an implicit informant of professional assessment and recommendation of adult literature for young people. Content analysis of one year of reviews of mainstream adult fiction recommended for adolescent readers and published in the review journal, Booklist, surfaces this discourse in professional writing and demonstrates the ways in which its use in professional practice corroborates a deficit model of adolescence as it sanctions a narrow range of literate identities and practices for adolescent readers and affirms their engagement with only those genres and forms of writing adult professionals have approved for their consumption.

图书馆与信息科学(LIS)领域的专业写作构建并重新定义了一个想象中的和 "假设的"(Sulzer & Thein, 2016)青少年主体,从发展的角度将其理解为成人代表他们创造的项目和服务的受益者。在讨论青少年文学和青少年对青少年文学的阅读时,青少年这一形象一直被提及,这一概念也是专业人士评估和推荐青少年成人文学的隐含信息。通过对评论期刊《书单》(Booklist)上发表的一年来为青少年读者推荐的主流成人小说的评论内容进行分析,我们发现了专业写作中的这一论述,并证明了专业实践中使用这一论述的方式证实了青春期的缺陷模式,因为它制裁了青少年读者狭隘的识字身份和实践,并肯定了他们只参与成年专业人士认可的那些体裁和形式的写作,以供他们阅读。
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引用次数: 0
“O brave new world”1: A case study of a social worker in the public library "勇敢的新世界 "1:公共图书馆社工案例研究
IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1016/j.lisr.2024.101313
Melissa Gross, Don Latham

Public libraries are adding social workers to staff as a way of improving their response to the social services needs of library users. This case study of how one public library system undertook to hire a social worker and integrate the position into the life of the library follows the results of this undertaking for roughly 18 months, utilizing semi-structured interviews and corroborating findings with official documentation on the library's website and other documents provided directly by participants. Abbott's system of professions provides the theoretical framework for this case study, which also asks about the potential impact of social work on the profession of librarianship. Overall, participants are very satisfied with the social worker position, even though her defined duties are narrow. This study adds to the knowledge of how social workers are being embedded in libraries and provides needed insights into implications for librarianship as a profession.

公共图书馆正在增聘社会工作者,以更好地满足图书馆用户的社会服务需求。本案例研究介绍了一个公共图书馆系统是如何聘用社工并将其融入图书馆生活的,通过半结构式访谈,并与图书馆网站上的官方文件和参与者直接提供的其他文件相互印证,对这一聘用工作的结果进行了大约 18 个月的跟踪研究。阿博特的职业体系为本案例研究提供了理论框架,同时也提出了社会工作对图书馆员职业的潜在影响。总体而言,参与者对社工职位非常满意,尽管她的职责范围很窄。这项研究增加了人们对社会工作者如何融入图书馆的了解,并为图书馆员这一职业的影响提供了所需的见解。
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引用次数: 0
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Library & Information Science Research
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