Coordinating knowledge work across technologies: Evidence from critical care practices

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2022-06-01 DOI:10.1016/j.infoandorg.2022.100411
Maria Festila , Sune Dueholm Müller
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引用次数: 3

Abstract

This paper examines how heterogeneous technologies impact the coordination of knowledge work in complex socio-technical settings. It is based on an in-depth field study of critical care practices characterized by intensive knowledge work and technological heterogeneity. We observe that heterogeneous technologies create workflow gaps within which health professionals adapt technology use to contingencies and local needs, prioritize interventions, and identify problems before they become detrimental to patient care. These adaptations provide opportunities for health professionals to continuously align work across heterogeneous technologies and to accomplish broader professional and ideological goals. Our analysis shows that health professionals use three coordination practices when working across heterogeneous technologies: controlling and enhancing information, reconstructing workflows, and circumventing requirements. We theorize how these practices address coordination needs associated with heterogeneous technologies and discuss implications for knowledge work. We provide a more complete understanding of coordination practices in complex, socio-technical settings which contributes to both knowledge work and coordination literatures.

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跨技术协调知识工作:来自重症监护实践的证据
本文探讨了在复杂的社会技术环境中,异质技术如何影响知识工作的协调。它是基于对重症监护实践的深入实地研究,其特点是密集的知识工作和技术异质性。我们观察到,异构技术造成了工作流程差距,卫生专业人员在其中调整技术使用以适应突发事件和当地需求,优先考虑干预措施,并在问题对患者护理有害之前识别问题。这些调整为卫生专业人员提供了机会,使他们能够不断地跨不同技术协调工作,并实现更广泛的专业和意识形态目标。我们的分析表明,卫生专业人员在跨异构技术工作时使用三种协调实践:控制和增强信息、重建工作流和规避需求。我们理论化了这些实践如何处理与异构技术相关的协调需求,并讨论了对知识工作的影响。我们提供了一个更完整的理解协调实践在复杂的,社会技术设置,这有助于知识工作和协调文献。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
期刊最新文献
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