CSR-related consumer scepticism: A review of the literature and future research directions

IF 10.5 1区 管理学 Q1 BUSINESS Journal of Business Research Pub Date : 2023-09-25 DOI:10.1016/j.jbusres.2023.114294
Nga Nguyen , Constantinos-Vasilios Priporas , Mark McPherson , Simon Manyiwa
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Abstract

Consumer scepticism has attracted increasing scholarly attention in recent years. However, the scientific understanding of the development and consequences of consumer scepticism towards corporate social responsibility (CSR) and related programmes remains fragmented. In response, this paper reviews, synthesises and assesses the CSR-related scepticism literature from more than two decades (1998–2021) within the antecedents–consequences framework. In this paper, 89 studies in the existing literature are synthesised and critically evaluated, and the problems and gaps in the literature are highlighted. This paper also presents an attempt to develop an integrative framework to provide a comprehensive understanding of the antecedents and consequences of CSR-related scepticism. Finally, it offers future research directions based on the current knowledge and gaps in the extant literature.

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与企业社会责任相关的消费者怀疑论:文献综述和未来研究方向
近年来,消费者怀疑论引起了越来越多的学术关注。然而,对消费者对企业社会责任和相关计划持怀疑态度的发展及其后果的科学理解仍然是零散的。作为回应,本文在前因-后果框架内回顾、综合和评估了20多年来(1998-2001)与企业社会责任相关的怀疑论文献。本文对现有文献中的89项研究进行了综合和批判性评价,并强调了文献中存在的问题和差距。本文还试图开发一个综合框架,以全面了解企业社会责任相关怀疑的前因和后果。最后,根据现有文献中的知识和空白,提出了未来的研究方向。
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来源期刊
CiteScore
20.30
自引率
10.60%
发文量
956
期刊介绍: The Journal of Business Research aims to publish research that is rigorous, relevant, and potentially impactful. It examines a wide variety of business decision contexts, processes, and activities, developing insights that are meaningful for theory, practice, and/or society at large. The research is intended to generate meaningful debates in academia and practice, that are thought provoking and have the potential to make a difference to conceptual thinking and/or practice. The Journal is published for a broad range of stakeholders, including scholars, researchers, executives, and policy makers. It aids the application of its research to practical situations and theoretical findings to the reality of the business world as well as to society. The Journal is abstracted and indexed in several databases, including Social Sciences Citation Index, ANBAR, Current Contents, Management Contents, Management Literature in Brief, PsycINFO, Information Service, RePEc, Academic Journal Guide, ABI/Inform, INSPEC, etc.
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