A hybrid decision making support method for parcel lockers location selection

Abstract

Due to the rise of e-commerce, there has been a significant increase in commercial transactions, playing a crucial role in driving economic growth. However, the delivery systems need help locating addresses and dealing with issues such as missed deliveries and exacerbating problems in last-mile logistics, such as traffic congestion and environmental impact. Parcel lockers offer an efficient solution to address these critical issues, but selecting an appropriate location is vital to ensure optimal service and improve overall logistic performance. For this motive, our work aims to define the best location for parcel lockers in Ireland, Dublin, using the Spherical Fuzzy Analytic Hierarchy Process (SFAHP). Spherical Fuzzy Sets (SFS) involve decision-makers hesitating in evaluating location selection. The integrated model is a suitable approach to avoid AHP deterministic disadvantages. Moreover, it is the first application of SFAHP to select parcel locker locations. The obtained results will benefit policymakers in making their strategic decisions on selecting parcel locker locations.