Working with people who are difficult to help

Abstract

134 Pract Diab Int April 2011 Vol. 28 No. 3 Copyright © 2011 John Wiley & Sons This paper hopes to provide an insight into a series of workshops undertaken with a multidisciplinary, hospital-based diabetes team. The workshops’ principal aims were firstly to develop knowledge and understanding of the dynamics presented by complex cases and, secondly, and perhaps more importantly, to provide a space to reflect on the stress experienced by staff dealing with such cases and to think about what can be done to make things easier.